Wellness-Foster Clinic Manager Position Available In Gwinnett, Georgia

Wellness-Foster Clinic Manager Planned PEThood of Georgia Duluth, GA Job Details $18 – $20 an hour 11 hours ago Benefits Wellness program Qualifications Management Veterinary Technician Certification Veterinary experience Mid-level Analysis skills DEA License 2 years Communication skills Time management

Full Job Description Reports To:

Director of Customer Care Location:

Planned PEThood’s Headquarters in

Duluth, GA Benefits & Pay:

Job Summary Responsible for efficient, effective management of Planned PEThood’s public Wellness and internal foster medical programs.

ESSENTIAL JOB FUNCTIONS

Responsible for managing the day-to-day operations of the Wellness program Ensures the goals of low-cost, outstanding, well-pet-care are understood and being achieved by the medical team Ensures foster animals are seen and treated in a timely manner in conjunction with managing efficient public Wellness appointments Ensures all Wellness and foster medical records are up to date, complete and accurate in both Shelter Luv and ClinicHQ Ensures the safety and sanitation of the Wellness space Maintains inventories of medical, promotional, and educational items for Wellness and foster medical Stays current on affordable/accessible Wellness clinic best practices to ensure staff members are trained properly and provide outstanding service Educates the public about responsible pet ownership, including the importance of spay/neuter Assists the Veterinarian, administering appropriate medications, performing exams on foster animals and performing daily rounds Handles, under a veterinarian’s direction, booster appointments for basic vaccines Promotes open communication channels and maintains a positive, pleasant work environment for all staff members

MAJOR RESPONSBILITIES

Responsible for hiring, supervising, and training the Wellness/foster medical team, in cooperation with the Wellness/foster Veterinarian, Director of Customer Care and the Medical Director Makes regular (at least 1x daily) inspections of in-house foster animals to ensure their housing is clean/sanitized and they are receiving medications/treatments as prescribed, food and water Ensure materials and supplies are stocked, and Wellness/animal housing is clean, safe and sanitary Monitors safety compliance of staff and volunteers to prevent injuries to animals and/or humans Prepares all staff assignments and schedules to ensure Wellness/foster clinic operations are covered and in accordance with budgetary guidelines Is the first contact for Wellness/foster medical team employees who are sick, absent, or who will be late so the schedule can be adjusted accordingly in conjunction with the Director of Customer Care Reports staff absences or lateness to Director of Customer Care. Coordinates with Director of Customer Care to appropriately contact relief staff and/or volunteers to assist and fill in as needed Ensures that the public receives courteous and professional service. Takes control of tense situations with distraught or angry customers Ensures all housing and equipment in the Wellness clinic are working properly Makes recommendations to Director of Customer Care regarding equipment purchases Trains new staff providing for their growth and safety. Strives to remain current on best practices in animal health Maintains controlled substance records Conducts and participates in meetings with staff and Veterinarians to review procedures, discuss workplace issues and share ideas. Meets with Director of Customer Care regularly to develop long-range programs, review policies and procedures, and financial statements. Works with the Director of Customer Care to develop a strategy to meet cost containment goals and adjusts spending as necessary to remain within budget on all line items Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

Minimum of two years’ experience in shelter medicine or veterinary practice – practice manager or lead veterinary assistant Veterinary Technician license preferred (or willingness to pursue) Ability to work well within the frenetic nature of shelter environment Effective written and verbal communication skills Proven organizational, time management, and planning skills required Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers, and community in a professional, pleasant, and respectful manner at all times Maturity with ability to use good judgment and display a professional manner Good analytical skills and ability to identify and assess department issues/opportunities. Track record of fostering a positive work environment. Be viewed as a motivator and leader. Experience in molding and developing staff into a cohesive team while holding individuals and work units accountable for their results Physical Requirements Must be able to work standing or sitting for 10 hours Must be able to bend and kneel repeatedly Must be able to see fine detail in a variety of situations Must have good hearing including ability to distinguish changes in pitch Must have acceptable sense of touch and smell Must have good range of motion in joints especially wrist, knees, elbows Must have good range of motion in your back for instance twisting Must possess excellent hand-eye coordination Must possess an acceptable degree of dexterity in hands and fingers Must have good vision including peripheral vision Exposure to high noise levels, fine detail, distance, depth perception and ability to focus Emotional/Mental Requirements Must be able to work under stressful conditions and work professionally, efficiently and effectively under those conditions Must be able to respond quickly to a variety of medical situations Must be able to cope with death either due to surgical complication or euthanasia Ability to rapidly and accurately process information Ability to delegate tasks Ability to recognize a need for assistance and ask for help Ability to make decisions Ability to cope with frustrating situations and remain calm Potential and Prolonged Exposures Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap Prolonged exposure to isopropanol, hydrogen peroxide Potential exposure to formalin solution Potential/Prolonged exposure to isoflurane gas Prolonged exposure to quaternary ammonium cleaners, Rescue and bleach Prolonged exposure to pressurized steam Potential exposure to sharps including needles and surgical blades

REQUIRED

Knowledge of DEA requirements for handing and reporting controlled drug inventories (DEA licensure not required) Exceptional animal-handling techniques – Fear Free required Staff management experience Experience with ClinicHQ and Shelter Luv – or willingness to learn

WORK ENVIRONMENT

The offices and operations of a wellness/foster clinic can be high-stress and very busy at times. Exceptional teamwork is key. Appointments are currently scheduled four days/week, usually Monday through Thursday, 8:30 a.m. to approximately 5 p.m. The schedule can change and may sometimes require weekend or evening hours for meetings, training, relief opportunities and special events. Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.