Patient Services Coordinator II-Float Position Available In Rockdale, Georgia

Patient Services Coordinator II-Float
Conyers, Gia
Revenue Cycle
Radiotherapy Clinics of Gia
33055
Job Description
Overview
Radiotherapy Clinics of Gia is part of The US Oncology Network, amunity of more than 1,400 affiliated physicians with expertise in medical oncology, hematology, radiation oncology, gynecologic oncology, urology, oncology surgery and other specialties. Practices in The Network deliver advanced integrated cancer care supported by a network of independent physicians who expertise and resources to provide quality, value-based care close to home. We have an immediate opening for a Full time Float Patient Services Coordinator II
This position does require you to cover all the locations.

SCOPE:

Professionally greets and wees patients and their friends/family. Answers, screens, and directs all iing calls to appropriate personnel relaying messages between patients and clinical staff. Supports and ads to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s d Values.
Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient toplete prior to examination.
• Collects, proofs forpleteness, and scans/files patient forms.
• Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronicmunications, or face to face contact, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• s clinic personnel as appropriate
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedule outside consults/procedures ordered by physician
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Ads to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned.
• May type memos and forms
  Qualifications

MINIMUM QUALIFICATIONS

High school diploma or equivalent required.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Proficiency withputer systems and Microsoft Office (Outlook, Word, and Excel) required.
Must successfullyplete required e-learning courses within 90 days of occupying position.
Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows workmitment: Sets high standards of performance and works efficiently to achieve them.
Commits to quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

The work environment may include exposure tomunicable diseases, toxic substances, ionizing radiation, medical preparations and other conditionsmon to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
Applicants will be hired into the title appropriate to their credentials and years of experience.