Patient Care Coordinator Scheduling & Billing Position Available In Caddo, Louisiana

Patient Care Coordinator – Scheduling & Billing Hope & Healing Counseling 2020 E 70th St, Shreveport, LA 71105 Patient Care Coordinator – Scheduling & Billing In-Office | Shreveport-Bossier Area | Monday-Friday, 8:30 AM-4:00 PM / 1 Hour Lunch Hope & Healing Counseling , a growing mental health group practice, is seeking an experienced and detail-oriented Patient Care Coordinator to manage front office operations, patient scheduling, and insurance billing. This is a key in-office position requiring a professional, compassionate presence and strong knowledge of insurance verification , claims , and patient billing . We are a tech-forward, nearly paperless practice. Candidates must be proficient with digital systems and comfortable working in a fast-paced, client-facing environment.

Key Responsibilities:

Reception & Patient Support:

Welcome patients and visitors in a warm, professional manner Answer incoming phone calls and respond to messages and online inquiries Schedule appointments across multiple clinician calendars Assist patients with digital paperwork and consent forms Maintain up-to-date patient charts and manage daily administrative tasks Insurance & Billing (REQUIRED

EXPERIENCE

): Verify patient insurance coverage and eligibility (private, Medicare, and Medicaid plans) Accurately collect and post co-pays, deductibles, and other patient-responsible balances Collaborate with providers to ensure required documentation for claim submissions Track and follow up on unpaid claims or denied insurance Resolve billing issues and maintain accurate payment records Ensure HIPAA compliance and handle sensitive patient information discreetly

What We’re Looking For:

Required:

Minimum 1-2 years of experience in medical insurance verification , billing , and front desk coordination Proficient in Google Workspace and comfortable with cloud-based EHR systems Excellent communication skills—professional phone and in-person demeanor Highly organized with strong attention to detail and follow-through Ability to multitask and manage interruptions with grace Familiarity with HIPAA regulations and patient confidentiality Previous experience in a mental health or medical office setting is highly preferred Why Hope & Healing Counseling? We’re more than just an office—we’re a team committed to helping patients heal and grow. You’ll be joining a supportive, mission-driven workplace where your administrative strengths directly support the wellbeing of others. This position is ideal for someone looking for stability, purpose, and the opportunity to grow within a thriving private practice.

To Apply:

Send your resume to jacquelynkirby@hopehealingcounseling.com Questions? Call or text us at 318-553-5070 Visit us at hopehealingcounseling.com

Job Type:

Full-time Pay:

$15.00 – $17.00 per hour

Benefits:

Paid orientation Paid sick time Paid time off Paid training

Schedule:

Day shift Monday to Friday No weekends

Work Location:

In person