Senior Clinical Coordinator – Sleep Therapy Position Available In Lafayette, Louisiana
Tallo's Job Summary: The Senior Clinical Coordinator - Sleep Therapy at VieMed maintains extensive knowledge of PAP therapy, consults on therapy concerns, evaluates patient adherence data, communicates with physicians, and documents patient interactions. Qualifications include a high school diploma, multitasking abilities, exceptional interpersonal skills, and proficiency with technology. Significant experience in treating obstructive sleep apnea is required for this role.
Job Description
Senior Clinical Coordinator – Sleep Therapy
VieMed
Essential Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains extensive knowledge of the benefits of PAP therapy for respiratory diseases and sleep disorders, with advanced understanding of the equipment operations & contraindications. Consults with Sleep Coaches on escalations of calls related to therapy concerns, taking over the conversation
with the patient or physician as necessary. Reviews patient adherence data to evaluate potential PAP therapy complications or non-usage, reaching out to the patient to discuss clinical implications and resolutions. Effectively communicates with physicians / clinical providers & their personnel regarding patient concerns and treatment recommendations, requesting sleep order changes and updates as appropriate. Documents all patient related conversations and actions in Bonafide.
Communicates escalated patient issues with management personnel in a timely manner.
Works special projects for the PAP departments.
Trains new employees and existing employees in the PAP department.
Assists with completing mask and machine exchanges.
Assists with policies and procedures for BIPAP rescue and more.
Assists with RAD rescue patients as needed.
Performs other duties as assigned by Management.
Qualifications:
Qualifications/Experience:
High school diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.
Requirements:
The Clinical Coordinator must have significant experience in the treatment of obstructive sleep apnea and
