Telephonic Behavior Health Care Manager Position Available In Essex, Massachusetts

Job Listing ID:

4292949

Job Title:

Telephonic Behavior Health Care Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/17/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

Become a part of our caring community and help us put health first Humana is seeking a Telephonic Behavioral Health Care Manager who will, in a telephonic environment, assess and evaluate members’ needs and requirements to achieve and/or maintain optimal wellness state. The Behavioral Health Care Manager guides members and/or families towards and facilitates interaction with resources appropriate for the care and wellbeing of members. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Telephonic Behavioral Health Care Manager:

Is responsible for the care management of pediatric members (under 21) who utilize Applied Behavioral Analysis (ABA) services and employs a variety of strategies, approaches and techniques to manage a member’s physical, environmental and psycho-social health issues. Monitors/has awareness of utilization and conducts outreach based on acuity to assess medical/social/BH needs and addresses gaps in care. Participates in all scheduled interagency planning meetings to discuss progress, treatment planning, and discharge planning. Refers to Humana Valued Added Benefits as appropriate (Mom’s meals, Modivcare, etc.). Collaborates with outside parties to include but not limited to: ABA providers, BH vendors (Carelon/ABH), schools, managing entities, Department Children and Family (DCF), Department Juvenile Justice (DJJ), Agency for Persons with Disability (APD). Use your skills to make an impact Required Qualifications Bachelor’s degree in social work or behavioral health-related field 3 – 5 years of experience working in social work or a behavioral health-related field. 1 or more years working with the pediatric population in a professional setting (under 21). 1 or more years of case management experience. ACHA Level II Background Check is required. Preferred Qualifications Master’s degree in a behavioral-health field, such as social work, psychology, or related health discipline from an accredited university. License in SW or BH related field (LMHC, LMFT, LCSW). RN with experience working with

ABA. CCM

certification. Knowledge/experience in navigation of community health and social service agencies and additional community resources. Experience in dealing with complaints and grievances related to members care and/or coordination of care. Experience in participation in interagency meetings with community providers/members/families to address members care and tx goals. 1 or more years working with members receiving ABA services.

Additional Information Workstyle:

Home. Home workstyle is defined as remote but will use Humana office space on an as needed basis for collaboration and other face-to-face needs.

Typical work days/hours:

Monday – Friday, 8:30 am – 5:00 pm CST or

EST. WAH

Internet Statement To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet ex…

Job Classification:

Mental Health and Substance Abuse Social Workers Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A