Direct Care & Program Staff Supervisor Position Available In Hampden, Massachusetts

Direct Care & Programm Staff Supervisor River Valley Counseling Center ?152 Center Street Chicopee, MA Full Time, 40, day shift, 8 Req # 10396River Valley Counseling Center (RVCC) is seeking a Direct Care/ProgramStaff Supervisor to oversee and support staff providing direct care toindividuals in our scattered site low threshold housing program. Thisrole will be critical in providing leadership, clinical supervision, andstaff development while ensuring high-quality care for individuals,particularly those recovering from Substance Use Disorder (SUD) and/orexperiencing homelessness. The supervisor will guide staff, maintainnecessary documentation, and ensure compliance with agency goals andstandards.

Overview of Essential Duties and Responsibilities:

StaffSupervision:

Conduct interviews, train, and support staff for vacantLong-Term Housing (LTH) positions to ensure alignment with programgoals.

Clinical Supervision:

Provide weekly clinical supervision toHousing Case Managers (HCMs), ensuring clinical standards are met.

Training & Development:

Coordinate and oversee staff training anddevelopment programs to enhance skills and ensure effective clientsupport.

Referral Management:

Track and follow up on referrals, ensuringclients receive timely and appropriate services.

Direct Client Care:

Provide direct care and support to individuals in the housing program,assisting them with navigating housing and recovery services.

ClientDevelopment:

Coordinate individualized client development projects tosupport housing and recovery goals.

Documentation:

Maintain accurate andup-to-date records and documentation in ESM (Electronic ServiceManagement) and Carelogic systems.

Compliance:

Ensure compliance withall regulations, policies, and procedures for documentation and clientservices.

Other Duties:

Perform additional tasks as assigned by thesupervisor or program director.

Job Requirements and Qualifications:

Education:

Master?s degree in Psychology, Social Work, or a relatedfield.

Experience:

Minimum of 2 years of experience working withpopulations affected by Substance Use Disorder (SUD). Experience workingwith homeless populations is preferred.

Skills & Abilities:

Bilingualproficiency (English/Spanish) required for effective communication withclients and staff. Strong interpersonal, crisis intervention, andorganizational skills. Proficient in ESM and Carelogic systems fordocumentation and data tracking. Excellent verbal and writtencommunication skills. Ability to provide leadership, supervision, andtraining to staff.

Benefits:

Generous time off benefits for eligiblepositions Exclusive employee discounts Excellent and affordableinsurance including health, vision, dental and pet insurance Free accessto VHS Fitness & Relaxation center Mileage reimbursement 403b match CEUreimbursement up to $1,000 per year Tuition reimbursement up to $7,000per year Retention Payments offered to licensed and licensed eligibleclinicians!