Urgent! Patient Care Coordinator (Float) – Metro West Area, MA Position Available In Middlesex, Massachusetts

Job Description:

$1,000 SIGN

ON BONUS FOR EXTERNAL APPLICANTS

Optum is a globalorganization that delivers care, aided by technology to helpmillions of people live healthier lives. The work you do with ourteam will directly improve health outcomes by connecting peoplewith the care, pharmacy benefits, data and resources they need tofeel their best. Here, you will find a culture guided by diversityand inclusion, talented peers, comprehensive benefits and careerdevelopment opportunities. Come make an impact on the communitieswe serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together. Optum isseeking a Float Patient Service Specialist (InternalMedicine/Family Practice) to join our growing team. At Optum, weare transforming healthcare nationally while providingphysician-led care locally. Schedule (38.75 hours): Monday-Friday,between the hours of 8:30 am to 5:00pm or 8:00am to 4:30pm EST. Theschedule will be determined upon hire by supervisor.

Location:

Thisrole will require travel between the Shrewsbury, Southborough,Westborough, Framingham, and Milford Reliant Medical Grouplocations.

Primary Responsibilities:

• Comfortable working in afloat role which requires travel to multiple locations and theability to adapt, multitask, and work independently
• Obtainaccurate and updated patient information, such as name, address,insurance information
• Perform insurance verification on the dateof service & obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patientinsurance cards
• File and maintain medical records
• Consistentlycorrect registration work queue errors
• Confirm and scheduleappointments
• Answer telephone calls promptly and courteously
• Perform referral documentation promptly
• Work daily in the claimsedit work queue to correct registration errors for submission toinsurance companies
• Perform certain follow-up services forpatients in a prompt and courteous manner, such as schedulingspecialist appointments, scheduling follow-up appointments andobtaining copies lab results or specialist reports
• Adhere to thestandards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific teamgoals
• Keep abreast on current medical requirements relevant totheir position, which includes maintaining patient confidentialityand abiding by all HIPAA and OSHA requirements
• Participate inplanning, coordinating, and implementing care in conjunction withthe multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and trackingsystems
• Provide effective communication to patient / family teammembers and other health care professionals as evidenced bydocumentation, case conferences, communication notes, andevaluations
• Notify clinical staff of schedule changes as theyoccur
• Comply with administrative policies to ensure quality ofcare
• Demonstrate precision and efficiency in scanning documentsand monitoring the fax server, retrieving and / or scanningdocuments and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new fieldemployees and distribute updates and changes as needed
• Organizeand maintains medical records
• All employees are expected to keepabreast on current medical requirements relevant to their position,which includes maintaining patient confidentiality and abiding byall HIPPA and OSHA requirements
• Complete new clinicalcompetencies rolled out by the Educational Committee
• Performsother duties and assignments as required What are the reasons toconsider working for UnitedHealth Group? Put it all together
• competitive base pay, a full and comprehensive benefit program,performance rewards, and a management team who demonstrates theircommitment to your success.

Some of our offerings include:

• PaidTime Off which you start to accrue with your first pay period plus8 Paid Holidays
• Medical Plan options along with participation ina Health Spending Account or a Health Saving account
• Dental,Vision, Life& AD&D Insurance along with Short-term disabilityand Long-Term Disability coverage
• 401(k) Savings Plan, EmployeeStock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,etc.)
• More information can be downloaded at:http://uhg.

hr/uhgbenefits You’ll be rewarded and recognized foryour performance in an environment that will challenge you and giveyou clear direction on what it takes to succeed in your role aswell as provide development for other roles you may be interestedin.

Required Qualifications:

• High School Diploma/GED (or higher
• 1 years of healthcare and/or front desk administrative experience
• Access to reliable transportation

Preferred Qualifications:

• 1years of experience working in a medical front office positionperforming duties such as scheduling appointments, checkingpatients in/out, insurance verification, collecting co-pays, andmaintaining medical records
• Experience working in a fast-pacedenvironment
• Intermediate level of computer proficiency includingthe use of MS Word, Excel, Outlook, and multiple web applications
• Knowledge of Epic EMR software
• Ability to work independently,adapt, & multitask

Soft Skills:

• Demonstrated ability to work wellwith health care providers
• Ability to work independently andmaintain good judgment and accountability
• Ability to multi-taskand prioritize tasks to meet all deadlines
• Ability to work wellunder pressure in a fast-paced environment
• Strong organizationaland time management skills
• Excellent verbal and writtencommunication skills; ability to speak clearly and concisely,conveying information in a manner that others can understand, aswell as ability to understand and interpret information from others

PLEASE NOTE

The sign-on bonus is only available to externalcandidates. Candidates who are currently working for UnitedHealthGroup, UnitedHealthcare or a related entity in a full time, parttime or per diem basis (“Internal Candidates”) are not eligible toreceive a sign on bonus. The salary range for this role is $16.88to $33.22 per hour based on full-time employment. Pay is based onseveral factors including but not limited to local labor markets,education, work experience, certifications, etc. UnitedHealth Groupcomplies with all minimum wage laws as applicable. In addition toyour salary, UnitedHealth Group offers benefits such as, acomprehensive benefits package, incentive and recognition programs,equity stock purchase and 401k contribution (all benefits aresubject to eligibility requirements). No matter where or when youbegin a career with UnitedHealth Group, you’ll find a far-reachingchoice of benefits and incentives. At UnitedHealth Group, ourmission is to help people live healthier lives and make the healthsystem work better for everyone. We believe everyone-of every race,gender, sexuality, age, location, and income-deserves theopportunity to live their healthiest life. Today, however, thereare still far too many barriers to good health which aredisproportionately experienced by people of color, historicallymarginalized groups, and those with lower incomes. We are committedto mitigating our impact on the environment and enabling anddelivering equitable care that addresses health disparities andimproves health outcomes — an enterprise priority reflected in ourmission. UnitedHealth Group is an Equal Employment Opportunityemployer under applicable law and qualified applicants will receiveconsideration for employment without regard to race, nationalorigin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status, or any othercharacteristic protected by local, state, or federal laws, rules,or regulations. UnitedHealth Group is a drug

• free workplace.

Candidates are required to pass a drug test before beginningemployment. RPO RED