Patient Experience Coordinator Position Available In Norfolk, Massachusetts

Patient Experience Coordinator Boston Vision

LLC – 3.0

Brookline, MA Job Details Full-time $29 – $32 an hour 1 day ago Qualifications Doctoral degree Social media management Customer service 11+ years Mid-level Microsoft Office Business development Conflict management Process management Marketing Full Job Description Under the supervision of the Director of Surgical Services and the Refractive Manager, this position is responsible for assisting in all functions of patient experience and marketing departments and taking part in business development and marketing initiatives, Including internal marketing, digital marketing, social media and reporting on engagement. As a patient experience coordinator you will follow all patients journeys at the practice from initial telephone call through to their follow-up care and satisfaction after the procedure. This may include, but is not limited to, answering Lasik inquiries via telephone and online, coordinating patient’s visits to ensure the highest level of customer service, working hands-on with patients through scheduling surgery and to manage surgery days at the facility. Continually working to increase our market presence and boost sales, and to assist with the day to day administration working in tandem with all other departments and locations. Full time position, Monday-Friday, variation of 8:00am-5:00pm, depending on the needs of the clinic Essential Functions Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Exceeds practice’s sales and profitability goals. Develop and execute marketing strategies Assists in ensuring all processes and operating systems in the areas of LASIK, PRK, ICL, CLE, cataract surgery retention, customer service, and Boston Vision operations are properly deployed and optimized. Ensure consistent and timely internal marketing initiatives are implemented such as slide shows, newsletters etc… Assists in tracking timely reporting of all key performance metrics. Knowledgeable of current goal standards and Boston Vision guidelines. Consistently working prospective leads through MD prospects Promoting patient reviews and managing reviews through MD Identity and Howdiditgo Assists in managing all aspects of surgical flow to ensure patient satisfaction Counsel patients on Lasik and Lifetime re treatment agreement Assists in deployment of all patient referral programs Other duties as assigned Competencies Proficiency in Practice Management software and Microsoft Office Experience with Marketing and Social Media Campaigns High level customer service skills Critical thinking and problem solving skills Process management capabilities Conflict resolution Positive and flexible demeanor Attention to details Highly organized About Boston Vision LLC The professionals at Boston Vision have over 20 years of experience serving patients in their community through excellent and innovative eye care procedures. They are dedicated to quality care for patients as a private academic medicine practice. Each of the doctors at Boston Vision values ongoing research and education, and our team is trained on the most cutting-edge procedures available. In addition to serving patients in our Boston office, our physicians hold affiliations with Harvard Medical School hospitals and work internationally, performing cataract surgery for patients in the United Kingdom and artificial cornea implantation in the Middle East. You can find original research from our doctors in various medical journals and textbooks as they remain at the forefront of advanced treatment options.