Dental Patient Services Coordinator, Per Diem Position Available In Suffolk, Massachusetts

POSITION DESCRIPTION

Position Title
Department
Date
Patient Services Coordinator
Dental
November 2024
Description
Under the direction of the Dentistry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. This is a per diem position.

Please Representative Duties:

Provide excellent customer service

• Greet each client with a smile and weing, professional manner
• Log information on calls received, w required and maintains detailed and accurate records
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner
  Accurately perform registration process for new and existing patients
• Accurately register and enter new patient demographic data and insurance information in system
• Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
• Check Eligibility with insurance and calculate accurate co-pays
• Collect co-payments and agreed fees at check in
  Schedule appointments according to the patient’s needs and provider availability
  Collection of daily cash and audit procedures
• Collect client payments and record in a timely and accurate manner
• Verify all transactions at the end of the day and report all discrepancies
• Run daily reports in a timely manner and according to written guidelines
  Meets agency participatory expectation
  Performs other related job duties as required
  Requirements
• Minimum of high school graduate or equivalent
• Minimum of 1 year of experience in a healthcare setting
• Kledge of business procedures including cash handling experience desired
• Excellentputer skills, including Dentrix and Microsoft Office.
• Willingness to work with a diverse patient population
• Bilingual English/Spanish a plus
• Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
• Availability on Saturdays from 8 am to 1 pm.
  Ability to meet the following physical requirements with or without reasonable amodations:
• Sit at aputer station for extended periods of time
• Ability to keyboard for extended periods of time
  We offerpetitive salaries, and for those who qualify, an excellent benefits package; includingprehensive medical and dental insurance plans, and a retirement plan with employer match.

We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from
other historically underrepresentedmunities are strongly encouraged to .