Patient Experience Representative I- Pulmonary Hypertension Program Position Available In Suffolk, Massachusetts

Patient Experience Representative I- Pulmonary Hypertension Program Boston Children’s Hospital – 4.1 Boston, MA Job Details Full-time 1 day ago Benefits License reimbursement Dental insurance Vision insurance 403(b) Flexible schedule Qualifications Customer service Writing skills Microsoft Office High school diploma or GED Computer skills Entry level Under 1 year Full Job Description 80884

BR Cardiology Job Posting Description Department Summary:

As one of the leading and largest programs of its kind in the U.S., the Boston Children’s Pulmonary Hypertension Program brings together diverse, skilled, and experienced clinicians to provide a comprehensive diagnosis and individualized treatment for each patient. Learn more about the PH Program here.

Key Responsibilities:

Provide administrative support for multiple Cardiologists including Director, Pulmonary Hypertension Service. Responsibilities include triaging phone calls, assisting in scheduling appointments, processing new patient intakes, requesting, and tracking pre-appointment medical record requests assigned physicians including calendar management. Primary administrative contact for Pulmonary Hypertension Service for all matters related to patient care coordination and team support. Scheduling meetings, programs, and events. Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues Registers patients; enrolls patients and caregivers in the patient portal Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience Prepares for and attends shift handoffs and team huddles Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications Transcribes treatment and billing data; communicates with other departments for clinical and administrative services Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records Processes prescription refills, letters, and external requests Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently Participates in process improvement initiatives and supports internal changes to systems and procedures

Minimum Qualifications Education:

High School Diploma/ GED Experience:

No healthcare experience required – Basic customer service and computer skills. Makes use of customer service knowledge to assist patients and families in resolving problems. Conveys a positive demeanor when interacting with patients, families, and coworkers. Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. Ability to work with diverse internal and external constituencies. Demonstrates the ability to pay attention to detail and accuracy.

Schedule:

Monday-Friday, Hybrid •PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions• Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Office/Site Location Boston Job Posting Category Administration Remote Eligibility Part Remote/Hybrid