Temp -Patient Experience Representative I (40 hours) Position Available In Suffolk, Massachusetts

Temp

• Patient Experience Representative I (40 hours) 80149BR Radiology Status
  Part-Time Standard Hours per Week
  1 Job Category
  Administration Regular, Temporary, Per Diem
  Per Diem Office/Site Location
  Boston Remote Eligibility
  Onsite Only Job Posting Description At Boston Children’s Hospital, the quality of our care
• and our inclusive hospital working environment
• lies in the diversity of our people.

With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Department Summary
The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children’s Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.

Key Responsibilities Patient Encounter Management:

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In /

Check Out:

Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling

Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed Minimum qualifications

Education:

A high school level of education, bachelor’s degree preferred

Experience:

Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Schedule:

100% onsite only

• Temp to Perm possibility
• will need to do 3wks FSET Training Program 8a-4:30p and then can remain 8a-4:30p or switch to 7a-3:30p.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.