? [High Salary] Associate Patient Care Coordinator – Southborough, MA Position Available In Worcester, Massachusetts

Job Description:

$1,500 SIGN

ON BONUS FOR EXTERNAL APPLICANTS

Optum is a globalorganization that delivers care, aided by technology to helpmillions of people live healthier lives. The work you do with ourteam will directly improve health outcomes by connecting peoplewith the care, pharmacy benefits, data and resources they need tofeel their best. Here, you will find a culture guided by inclusion,talented peers, comprehensive benefits and career developmentopportunities. Come make an impact on the communities we serve asyou help us advance health optimization on a global scale. Join usto start Caring. Connecting. Growing together. The AssociatePatient Care Coordinator (Primary Care) coordinates the provisionof multiple services to patients performing a full range ofadministrative support services for clinic/site includingcollection of co-payments, registration, and scheduling of patientsfor medical procedures, tests, associated ancillary services andother related duties to ensure the highest level ofpatient/customer satisfaction.

Location:

24 Newton Street,Southborough, MA 01772

Schedule:

Monday-Friday, 8:30am-5pm

ESTPrimary Responsibilities:

• Verifies, re-verifies, and authorizespatient insurance coverage and eligibility utilizing computer-basedpatient registration/scheduling system
• Verifies and updatesdemographic, insurance and other patient information
• Confirms,collects, and posts patient co-payment and other outstandingbalances
• Generates and tracks patient encounter forms; reviewspatient encounter forms for completeness and resolves anydiscrepancies. Batches encounter forms and submit to appropriatebuilding area
• Receives and addresses patient care relatedtelephone calls. Provides routine information on procedures andstandard policies, refers matters to appropriate person withdepartment/site
• Identifies problem related priorities andresponds to emergency needs by contacting/interpretingphysician/provider within guidelines
• Resolve patients’ questionsregarding clinic schedules and billing concerns; handles requestsfor prescription refills, reschedules appointments, etc.
• Documents appropriate information in computer system
• Preparepatient charts
• Ensures completeness by locating test results,reminding patients of appointments, including appropriate forms,etc., for patient appointments
• Updates and maintains TelephoneMessage System (TMS) in computer system. Follows through onrequests. Distributes messages to appropriate provider or othersfor appropriate action
• Enter new referrals or ensure thatexisting referral numbers are linked in the system to ensuremanaged care requirements
• Provides patient education regardingmanaged care plans and referral process. Answers patient’s referralquestions, concerns, etc. Provide patients with available options
• Works collaboratively with primary care practices, patients, andspecialty practices to process outgoing referrals prior toscheduled visits. Follows up with practices that do not issue areferral or obtain referral on a timely basis
• Interfaces withstaff, providers, and patients regarding referrals denied.

Documents information and assists with alternate plan of care, ifneeded

• Completes and maintains patient schedules. Schedules andcoordinates patient visits and medical procedures for bothinpatients and outpatients. Communicate with patients regarding allinformation related to scheduled appointments
• Notifies providers,patients and others of changes such as new scheduling,re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicate with patients asappropriate. May inform nursing staff or others of laboratory anddiagnostic study results; collects and mails test results
• Mayprocess standard and non-standard business office administrativepaperwork, such as purchase requisitions, employee timesheets,expense vouchers, etc. Follows up with personnel outside themedical office to expedite timely action and alleviate, or reportdelays as appropriate
• Provides guidance to departmental personnelin the medical office on administrative policies and procedures
• Comply with health and safety requirements and with regulatoryagencies such as DPH, etc.
• Comply with established departmentalpolicies, procedures, and objectives
• Enhance professional growthand development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences and seminars as requiredor directed
• Regular, reliable, and predictable attendance isrequired
• Performs other similar and related duties as required ordirected What are the reasons to consider working for UnitedHealthGroup? Put it all together
• competitive base pay, a full andcomprehensive benefit program, performance rewards, and amanagement team who demonstrates their commitment to your success.

Some of our offerings include:

• Paid Time Off which you start toaccrue with your first pay period plus 8 Paid Holidays
• MedicalPlan options along with participation in a Health Spending Accountor a Health Saving account
• Dental, Vision, Life& AD&DInsurance along with Short-term disability and Long-Term Disabilitycoverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee AssistanceProgram
• Employee Referral Bonus Program
• Voluntary Benefits (petinsurance, legal insurance, LTC Insurance, etc.)
• More informationcan be downloaded at: http://uhg.

hr/uhgbenefits You’ll be rewardedand recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes tosucceed in your role as well as provide development for other rolesyou may be interested in.

Required Qualifications:

• High SchoolDiploma/GED (or higher)
• 1 years of customer service experience
• Intermediate level of proficiency with general computer use

Preferred Qualifications:

• Specialized medical secretarial/medicaloffice training
• Healthcare experience

Soft Skills:

• Ability tomultitask and resolve patient concerns in a timely manner
• Abilityto think critically and exercise sound judgement
• Excellentcommunication, interpersonal and organizational skills PLEASE NOTEThe sign-on bonus is only available to external candidates.

Candidates who are currently working for UnitedHealth Group,UnitedHealthcare or a related entity in a full time, part time orper diem basis (“Internal Candidates”) are not eligible to receivea sign on bonus. The salary range for this role is $16.00 to $28.85per hour based on full-time employment. Pay is based on severalfactors including but not limited to local labor markets,education, work experience, certifications, etc. UnitedHealth Groupcomplies with all minimum wage laws as applicable. In addition toyour salary, UnitedHealth Group offers benefits such as, acomprehensive benefits package, incentive and recognition programs,equity stock purchase and 401k contribution (all benefits aresubject to eligibility requirements). No matter where or when youbegin a career with UnitedHealth Group, you’ll find a far-reachingchoice of benefits and incentives. At UnitedHealth Group, ourmission is to help people live healthier lives and make the healthsystem work better for everyone. We believe everyone-of every race,gender, sexuality, age, location, and income-deserves theopportunity to live their healthiest life. Today, however, thereare still far too many barriers to good health which aredisproportionately experienced by people of color, historicallymarginalized groups, and those with lower incomes. We are committedto mitigating our impact on the environment and enabling anddelivering equitable care that addresses health disparities andimproves health outcomes — an enterprise priority reflected in ourmission. UnitedHealth Group is an Equal Employment Opportunityemployer under applicable law and qualified applicants will receiveconsideration for employment without regard to race, nationalorigin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status, or any othercharacteristic protected by local, state, or federal laws, rules,or regulations. UnitedHealth Group is a drug

• free workplace.

Candidates are required to pass a drug test before beginningemployment. RPO RED