Supervisor of Medical and Clinical Operations – Portland, ME Position Available In Cumberland, Maine

Job Description:

Opportunities at Northern Light Health , in strategicpartnership with Optum. Whether you are looking for a role in aclinical setting or supporting those who provide care, we haveopportunities for you to make a difference in the lives of those weserve. As a statewide health care system in Maine, we work topersonalize and streamline health care for our communities. If theplace for you is at a large medical center, a rural communitypractice or home care, you will find it here. Join ourcompassionate culture, enjoy meaningful benefits, and discover themeaning behind: Caring. Connecting. Growing together. As theSupervisor of Medical & Clinical Operations you will coordinate,supervise and be accountable for the daily activities of centralregistration department. You will assist the manager of patientaccess, as needed. This position is full time, Monday – Friday.

Employees are required to have flexibility to work any of our8-hour shift schedules during our normal business hours of 8:00am -5:00pm. It may be necessary, given the business need, to workoccasional overtime. Our office is located at 175 Fore River Pkwy,Portland, Me 04102. We offer 4 weeks of on-the-job training. Thehours of training will be aligned with your schedule.

PrimaryResponsibilities:

Ensures that adequate phone coverage is in placeat all times; primary liaison with afterhours service to maintaincoverage. Reviews and appropriately approves requests for PTO forall staff under their supervision to meet business needs.

Continually monitors staff attendance and task performance usingobservation, call monitoring and formal audit tools. Conducts atleast quarterly 1:1 with all staff under their supervision. Setsdaily priorities for the team to ensure timely completion andadherence with department timelines and guidelines. Producesreports related to non-clinical tasks, as needed. Develops plans tomeet short and long term department needs and objectives.

Identifies and resolves operational problems using definedprocesses, expertise and judgment. Decisions are guided bypolicies, procedures, business plan and supervising Manager. Actsas the primary liaison with supervisors in other areas of businessi.e. Continuity of Care, Member Services, IS, etc. Product, serviceor process decisions are most likely to impact individual employeesand/or customers (internal or external). You’ll be rewarded andrecognized for your performance in an environment that willchallenge you and give you clear direction on what it takes tosucceed in your role as well as provide development for other rolesyou may be interested in.

Required Qualifications:

High SchoolDiploma / GED Must be 18 years of age OR older 1 years ofexperience working as a supervisor/manager 2 years of in-personcustomer service experience Proficiency with Microsoft Word (createand edit correspondence), Excel (ability to create, edit, and sortspreadsheets) and Outlook (email and calendar management) or Googleequivalent. Familiarity with computer and Windows PC applications,which includes the ability to learn new and complex computerapplications and apply their use Ability to work onsite MercyHospital – 175 Fore River Pkwy, Portland, Me 04102 Full Fluvaccination are an essential job function of this role. Candidateslocated in states that mandate Flu booster doses must also complywith those state requirements. UnitedHealth Group will adhere toall federal, state and local regulations as well as all clientrequirements and will obtain necessary proof of vaccination, andboosters when applicable, prior to employment to ensure compliance.

Candidates must be able to perform all essential job functions withor without reasonable accommodation Ability to work full time,Monday – Friday. Employees are required to have flexibility to workany of our 8-hour shift schedules during our normal business hoursof 8:00am – 5:00pm. It may be necessary, given the business need,to work occasional overtime.

Preferred Qualifications:

Experiencewith medical or health terminology Healthcare industry experienceHealthcare or insurance benefits experience Experience in sales orcollections Pay is based on several factors including but notlimited to local labor markets, education, work experience,certifications, etc. In addition to your salary, we offer benefitssuch as, a comprehensive benefits package, incentive andrecognition programs, equity stock purchase and 401k contribution(all benefits are subject to eligibility requirements). No matterwhere or when you begin a career with us, you’ll find afar-reaching choice of benefits and incentives. The salary for thisrole will range from $58,800 – $105,000 annually based on full-timeemployment. We comply with all minimum wage laws as applicable. AtUnitedHealth Group, our mission is to help people live healthierlives and make the health system work better for everyone. Webelieve everyone-of every race, gender, sexuality, age, location,and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to goodhealth which are disproportionately experienced by people of color,historically marginalized groups, and those with lower incomes. Weare committed to mitigating our impact on the environment andenabling and delivering equitable care that addresses healthdisparities and improves health outcomes — an enterprise priorityreflected in our mission. UnitedHealth Group is an Equal EmploymentOpportunity employer under applicable law and qualified applicantswill receive consideration for employment without regard to race,national origin, religion, age, color, sex, sexual orientation,gender identity, disability, or protected veteran status, or anyother characteristic protected by local, state, or federal laws,rules, or regulations. UnitedHealth Group is a drug – freeworkplace. Candidates are required to pass a drug test beforebeginning employment. RPO RED