Patient Services Supervisor Position Available In Jackson, Missouri

Salary Not Available
Position range in Kansas City, MO-KS Metropolitan Statistical Area $75k – $159k Per Year Patient Services Supervisor
Meritas Health

Occupation:

Chief Executives

Location:

Kansas City, MO – 64116
Positions available: 1
Job #: 4288-2961

Source:

North Kansas City Hospital

Posted:

6/19/2025

Web Site:

www.nkch.org

Job Type:

Full Time (30 Hours or More), Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time Schedule
Full Time Shift
Day Shift
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Meritas Health, a subsidiary of North Kansas City Hospital, is currently seeking a Patient Services Supervisor for our ENT practice. This position is responsible for supervising the patient services staff within the practice and oversees the daily operations and outcomes of the staff by aligning team members with Meritas guidelines and ensuring standard procedures and operations are executed efficiently. Successful candidates will have at least 3 years experience in a medical office setting, and previous supervisory or leadership experience is preferred. You’ll need excellent interpersonal, verbal and written communication skills with a strong service mentality. Working knowledge of insurance plans and medical terminology is extremely helpful. On a typical day you’ll be:

• Monitoring Patient Service Representatives’ performance levels to ensure staff schedules appointments efficiently to meet provider and patient expectations while maximizing volume. Participates in and initiates process improvements.
• Planning, organizing and supervising workflow to ensure maximum physician scheduling and monitors patient service representatives productivity to ensure standards are met.
• Ensuring internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels. Ensures patient service representative team follows system protocols for data entry edits and corrections. Oversees the patient rescheduling process.
• Participating in talent life cycle management, including recruiting, hiring, onboarding, orientation, mentoring, development, engagement, retention, performance management and time keeping.
• Overseeing the incoming and/or outgoing referral process and fills in when necessary.

Performs medical records and patient service representative duties when necessary. Assists patient service representatives with customer contacts requiring supervisory interventions. As the largest network of providers in the Northland, we can offer you more opportunities to grow. Here at Meritas, we believe that together, we will become legendary for our commitment to remarkable patient care. Meritas Health is an EOE employer; pre-employment background and drug screening required. Help for Employer Information. Opens a new window.