Manager – Scheduling Operations Position Available In Hinds, Mississippi

Manager – Scheduling Operations 3.8 3.8 out of 5 stars 2500 NORTH STATE STREET, Jackson, MS 39216 Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application: Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it. You must meet all of the job requirements at the time of submitting the application. You can only apply one time to a job requisition. Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted. After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile. Thank you,

Human Resources Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/ license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:

R00042729

Job Category:

Clerical and Customer Service Organization:

Ambulatory Access Management Location/s:

Main Campus Jackson Job Title:

Manager –

Scheduling Operations Job Summary:

To supervise, coordinate, and manage operations support personnel with provider schedules. To maximize customer service, patient access, provider productivity, and business operations. To be responsible for the creation of and maintenance of all Pediatric providers’ templates and clinic schedules. Monitor visit type use, managing the providers attached to each Epic department and overall template maintenance in Epic for Children’s of MS providers ambulatory clinics. To supervise and evaluate a large team of 20 or more FTE’s including Physician Schedulers, team leads and others. To be responsible for the training of all team members including their performance and behavior and to ensure they are given timely reviews of their job performance and behavior. To complete the pre-registration process including using practice management software to track demographics. To make referrals for financial counseling and/or physician referrals/authorizations/certifications. To provide education and training to support personnel with regards to software, customer service, interpretation of demographics, payor codes, billing methods, and patient education of insurance, financial counseling, and pay agreements.

Education & Experience Education and Experience Required:

Degree (Bachelor’s or Associate) with a minimum of three years of telephone or call center experience, including at least one year in a supervisory capacity.

Certifications, Licenses, or Registration Required:

NA Knowledge, Skills & Abilities Knowledge of call center operations and procedures and/or medical office procedures. Excellent verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications to include Call center software and EMR Scheduling software. Ability to work in a team environment. Ability to verify data. Knowledge of medical procedures, CPT and ICD-9 codes. Basic accounting skills preferred. Bilingual skills helpful. Responsibilities Directly manages a team of schedulers including their daily responsibilities, onboarding and training, Human Resources review schedule and overall performance and behavior. Manage and create the templates for pediatric providers including, but not limited to, all of the Department of Pediatric providers and the Surgical Pediatric providers within the Department of Surgery. Analyze and implement processes and procedures to increase schedule adherence and increase patient and provider satisfaction related to and not limited to show rates, schedule utilization, template utilization, MyChart adoption, Meet with Department Chairs, Division Chiefs and/or providers on a routine basis to ensure provider level satisfaction related to their clinic templates and the performance of the schedulers managing the patient’s calls for appointments. Federal program eligibility and benefits are approved prior to patient arrival with 95% accuracy. Updates referrals and approvals prior to patient’s subsequent visits. Refers self-pay patient to financial counseling prior to scheduling patient appointment. Identifies strategies to improve operational efficiency of the scheduling process. Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills. Maintains excellent customer service skills with patient, providers, physician, and other members of the healthcare team. Addresses issues of poor communication, and customer service with coordinators. Monitors customer service to ensure that coordinators are courteous and respectful in advisement of patient of discrepancies or other communication for financial assistance. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, occasional reaching, frequent sitting, frequent standing, occasional twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes Pay Class:

Salary FTE %: 100

Work Shift:

Day Benefits Eligibility:

Grant Funded:

Job Posting Date:

05/6/2025 Job Closing Date (open until filled if no date specified):