Oracle Health Contact Center Support Director Position Available In Hinds, Mississippi

Job Description:

•Job Description•As a member of the Support organization, your focus is to deliverpost-sales support and solutions to the Oracle customer base whileserving as an advocate for customer needs. You will be responsiblefor the management of the strategy and operations of our Tier 1Help Desk team. You will manage a team of 10+ leads and a span of150+ associates delivering world class IT services to our 1000s ofend users in our healthcare clients. You will work collaboratively with our onsite IT leadership, ourTier 2 shared services teams and other key stakeholders tocontinuously improve the end-user customer experience with our ITsupport services. This involves resolving post-sales non-technical customer inquiriesvia phone and electronic means, as well as, technical questionsregarding the use of and troubleshooting for our Electronic SupportServices. A primary point of contact for customers, you areresponsible for facilitating customer relationships with Supportand providing advice and assistance to internal Oracle employees ondiverse customer situations and escalated issues. As an IT executive position, you will have successfully managed inpast assignments for several years in a customer servicesenvironment managing large teams in complex IT environments. Inaddition to having been an effective technical or professionalcontributor you will have experience in implementing continuousservice quality management practices. You may also be responsiblefor one or more functional areas chartered with both staff andcustomer goals. Overall, you will establish and communicatedepartmental objectives and implement plans to assure attainmentwhile ensuring proper utilization of resources and drivingcontinuously improving customer experience. #LI-MBITWRX Career Level – M3 •Responsibilities•As a Director, you will have successfully managed in pastassignments for several years in a customer services environment.

In addition to having been an effective technical or professionalcontributor you will have experience in implementing continuousservice quality management practices. You may also be responsiblefor one or more functional areas chartered with both staff andcustomer goals. Overall, you will establish and communicatedepartmental objectives and implement plans to assure attainmentwhile ensuring proper utilization of resources and drivingcontinuously improving customer experience.

About You:

+ Contact Center Leadership experience in an enterpriseenvironment + Experience leading in a matrix model + Global Contact Center leadership experience leading large teamsupwards to 150+ Client IT support experience and leadership

Disclaimer:

•Certain US customer or client-facing roles may be required tocomply with applicable requirements, such as immunization andoccupational health mandates.•Range and benefit information provided in this posting arespecific to the stated locations only•

US:

Hiring Range in USD from: $97,500 to $199,500 per annum. May beeligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order toaccount for variations in knowledge, skills, experience, marketconditions and locations, as well as reflect Oracle’s differingproducts, industries and lines of business. Candidates are typically placed into the range based on thepreceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includesthe following: 1. Medical, dental, and vision insurance, including expert medicalopinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8.

Paid time off:

Flexible Vacation is provided to all eligibleemployees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible forvacation benefits. For employees working at least 35 hours perweek, the vacation accrual rate is 13 days annually for the firstthree years of employment and 18 days annually for subsequent yearsof employment. Vacation accrual is prorated for employees workingbetween 20 and 34 hours per week. Employees working fewer than 20hours per week are not eligible for vacation. 9. 11 paid holidays 10.

Paid sick leave:

72 hours of paid sick leave upon date of hire.

Refreshes each calendar year. Unused balance will carry over eachyear up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and petinsurance The role will generally accept applications for at least threecalendar days from the posting date or as long as the job remainsposted. •About Us•As a world leader in cloud solutions, Oracle uses tomorrow’stechnology to tackle today’s challenges. We’ve partnered withindustry-leaders in almost every sector-and continue to thriveafter 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered tocontribute. That’s why we’re committed to growing an inclusiveworkforce that promotes opportunities for all. Oracle careers open the door to global opportunities wherework-life balance flourishes. We offer competitive benefits basedon parity and consistency and support our people with flexiblemedical, life insurance, and retirement options. We also encourageemployees to give back to their communities through our volunteerprograms. We’re committed to including people with disabilities at all stagesof the employment process. If you require accessibility assistanceor accommodation for a disability at any point, let us know byemailing accommodation-request_mb@oracle.com or by calling +1 888404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regardto race, color, religion, sex, national origin, sexual orientation,gender identity, disability and protected veterans’ status, or anyother characteristic protected by law. Oracle will consider foremployment qualified applicants with arrest and conviction recordspursuant to applicable law.