R.O.- Hospitality Supervisor Front Office–Highlands Position Available In Avery, North Carolina

R.O

• Hospitality Supervisor
• Front Office
• Highlands

Department:

Front Desk

Office:

Highlands at Sugar

Location:

Sugar Mountain, NC
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Below are just some of the benefits you’ll receive:
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
What are you motivated by?:
The Hospitality Supervisor

• Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.

What you’re great at:
Responsibilities listed may not apply to all locations
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Isa hands-on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
Is responsible for staff development
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
Monitors front desk controls, cash drawers, change given, and key inventories
Provides follow-up of maintenance/ housekeeping requests
Steps into any role when necessary
Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns
All other duties as requested
Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:
Here’s what you have already achieved:
High School Diploma/GED
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public
Knowledge of daily operations of the front desk, reservations, and problem resolution