Director of Practice Operations Position Available In Mecklenburg, North Carolina

Director of Practice Operations Surgical Specialists of Charlotte, P.A.

Charlotte, NC Job Details Full-time Estimated:

$102K – $128K a year 1 day ago Qualifications Senior level Full Job Description As the Director of Practice Operations, the individual is responsible for overseeing the daily administrative functions of the medical practice. This includes managing patient scheduling, ensuring efficient clinical care delivery, and maintaining accurate medical records. The director ensures that patient flow and service delivery are optimized to provide a seamless experience for both patients and staff. In addition to daily operations, the Director of Practice Operations is tasked with the overall management of the practice’s operations. This involves developing and implementing operational policies and procedures aimed at streamlining workflow, improving patient care, and enhancing the overall performance of the practice. The director manages appointment systems and ensures optimal patient flow throughout the day, identifying and addressing any inefficiencies or bottlenecks that may arise. By focusing on both daily and overall operations management, the Director of Practice Operations plays a crucial role in maintaining the smooth and efficient delivery of services within the medical practice. General Manages daily operations at the Practice sites and coordinates work activities and schedules to maximize Practice potential Exudes positive, helpful attitude to patients, personnel and physicians Demonstrates competence in Practice leadership, communication, and professionalism by following and administering clinic policies and procedures in a consistent and timely manner. Communicates with physicians, mid-level providers, supervisors and staff to ensure excellent patient service and efficient work flow in a manner that develops effective relationships and creates an environment of trust, respect, and professionalism. Manages clinic sites by improving utilization and maintaining operational efficiency. Develops, fosters and supports a team-oriented environment which promotes and improves quality throughout the organization. Patient Care Oversees and monitors overall patient flow, ensuring that it occurs in an efficient, cost-effective manner, while being pleasing to the patient and practical for the physicians. Researches and responds to patient complaints Identifies and resolves work problems to ensure quality patient care Staff Management Assures that appropriate/adequate clinical and front desk staff is maintained at all clinic locations. Coordinates with Human Resources and Site Coordinators / Managers for recruiting, hiring, orientating, training, evaluating and disciplining, when necessary, of practice personnel Enhances employee morale through activities that foster a spirit of engagement within the Practice and that foster a sense of being a part of the Surgical Specialists of Charlotte enterprise Supports employee development and Practice growth through corporate in-services, appropriate seminars and classes with the approval of the Administrator. Possesses skill in all aspects of job functions in areas of responsibilities and has the ability to cover workstations as needed (expectation is familiarity with each job description and relevant clinical and non-clinical software systems and how they are used). Ensures appropriate cross training of personnel to meet the needs of the Practice during absences and variations of patient flow. Community/Marketing Maintains relationships and serves as contact for the staff of referring physician offices, or the physicians themselves. Enhances Practice visibility in consultation with the Practice Development Manager Acts as a public relations liaison for the Practice Facility Ensures that office space, supplies, equipment and assistance are provided and maintained appropriately for physician, staff and patients Manages or coordinates physician hall assignment and sign-out schedules, as needed Manages and/or coordinates vendors. Coordinates purchasing activities, being responsible for inventory (including office, administrative and clinical supplies) for locations which have vacant Site Coordinator / Manager positions. Consults with managers responsible for maintaining equipment and the facility, making necessary arrangements for preventative maintenance and repairs Adheres to all OSHA standards and guidelines Practice Improvement Through discussions, observation, and review of available data, identify opportunities to improve quality, cost, and/or efficiency of practice operations Create an avenue for direct and indirect reports to present ideas for practice improvement and receive feedback on the decisions regarding their ideas Evaluate, prepare, and present ideas and recommendations for practice improvement opportunities for review and approval using the SSI practice improvement framework process Participate in practice improvement teams, including, as requested, leading projects related to practice improvement

Financial Oversight:

In partnership with financial leadership, manage and analyze practice budgets, to ensure financial goals are met Monitor financial performance, including managing expenses, maximizing revenue, and identifying cost-saving opportunities. Practice Administration Modifies policies and procedures for the Practice in order to best serve the patient population and adapt to staffing Communicates with Department and Site Managers to ensure a system-wide approach to policies, practices and procedures Serves as a liaison between administration and staff to support consistent operation procedures, keeps manuals updated and keeps clear instructions for floating personnel on basic Practice procedure Identifies and requests reports, surveys, etc from administration or the Business Office to assist with clinic quality enhancements and maximize profitability of subspecialty or location. Review monthly budget and key indicators of the Practice with administration. Works with the Business Office to resolve the issues/enforce policies Attends required meetings and participates in committees as requested Maintains the strictest confidentiality in all aspects of work, including patient and personnel Participates in professional development activities to keep current with health care trends and practices Other duties to assist other employees in the execution of their duties in order to ensure no disruption in service or patient flow Responsible for ensuring the highest level of customer service and quality care Agree to promote and adhere to SSC core values: Trust Respect Integrity Clear Communication Collaboration