Patient Care Coordinator (PCC) Position Available In Mecklenburg, North Carolina

Patient Care Coordinator (PCC) Apogee Behavioral Medicine Charlotte, NC 28210 • Hybrid work

Role Overview:

We are offering a unique opportunity for a Patient Care Coordinator specializing in intake and scheduling services. In this hybrid role, your primary responsibility will be serving as a new patient Concierge, handling inbound referrals, and managing internal scheduling for various services. We are seeking a candidate who excels in providing top-notch customer service over the phone and via online platforms. Your dedication to delivering excellent patient care through phone. Online, and in person interactions is pivotal to our healthcare facility’s success. We are seeking a reliable and motivated individual who can manage patient intake, scheduling, and support with professionalism and efficiency.

Responsibilities:

New Patient Concierge:

Assist new patients calling in and requesting appointments through self-scheduling systems and platforms such as Psychology Today.

Inbound Referrals:

Manage inbound referrals for psychiatry and therapy, ensuring seamless patient intake and coordination.

Appointment Scheduling:

Schedule appointments for internal therapy, Transcranial Magnetic Stimulation (TMS), and Esketamine treatments.

Patient Registration:

Help new patients complete registration and intake forms over the phone.

Message Handling:

Address patient messages via the Patient Portal and email promptly.

Document Management:

Maintain electronic patient forms as required.

Call Coordination:

Ensure that all patient-related phone communications are efficient and well-documented.

Compliance:

Adhere to HIPAA requirements relevant to phone-based patient interactions.

Communication:

Maintain strong verbal and written communication skills.

Teamwork:

Collaborate with colleagues as a vital member of our patient care team.

Skills & Experience:

High School Diploma or equivalent (Bachelors preferred) Prior experience in a customer service or call center role is preferred. Familiarity with EMR/EHR systems. Ability to work independently while maintaining a team-oriented mindset. Exceptional written and verbal communication skills. Strong multitasking abilities. Legal authorization to work in the United States.

Job Type:

Full-time Pay:

$17.60 – $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

5×8 Monday to Friday Ability to

Commute:

Charlotte, NC 28210 (Required) Ability to

Relocate:

Charlotte, NC 28210: Relocate before starting work (Required)

Work Location:

Hybrid remote in Charlotte, NC 28210