Patient Services Manager Position Available In Mecklenburg, North Carolina

Patient Services Manager 2.7 2.7 out of 5 stars Charlotte, NC 28277 • Hybrid work Join Our Team at Speech Inspirations! At Speech Inspirations, we provide personalized therapy for children and adults in North Carolina, addressing speech, language, feeding, swallowing, occupational, and developmental needs. Our therapists work one on one in natural settings like daycares, homes, and pre-school, plus our offices or remotely via teletherapy. We also place therapists in school-based settings. We are looking for a passionate and experienced Patient Services Manager to join our team.

Position Overview:

As the Patient Services Manager, you will play a key role in ensuring the smooth operation of by overseeing patient intake, customer service, and coordinating the overall patient experience. You will be responsible for maintaining a high standard of patient care, managing patient relations, and supporting the operational needs of the therapy team. This position is ideal for someone with strong organizational and leadership skills, and a desire to make a positive impact in the lives of our patients.

Key Responsibilities:

Oversee the patient intake process. Serve as the primary point of contact for patients, caregivers, and family members. Collaborate with Therapy staff to ensure patient needs are met. Maintain accurate and up-to-date patient records in compliance with HIPAA and other regulatory requirements. Address and resolve patient concerns or complaints in a professional and timely manner. Monitor and report on key performance indicators (KPIs) related to patient satisfaction, service delivery, and operational efficiency. Train and supervise patient services staff to ensure high standards of service and professionalism. Work closely with all divisions to ensure Speech Inspirations meets financial and operational goals.

Qualifications:

Education:

Associate’s degree or Bachelor’s degree in healthcare management, business administration, or a related field (required)

Experience:

Minimum of 2-3 years of experience in a healthcare or therapy setting, with at least 1 year in a management or supervisory role. Strong understanding of the healthcare industry, including insurance verification and patient privacy regulations (HIPAA). Excellent communication and interpersonal skills, with the ability to interact professionally with patients, families, and staff. Proven ability to handle multiple tasks and work in a fast-paced environment. Strong organizational and problem-solving skills, with a keen attention to detail. Compassionate, patient-centered approach with a passion for helping others. The ability to cross-train with other divisions to support organizational needs. Proficiency with electronic health record (EHR) systems and general office software.

Preferred Qualifications:

Experience in a speech and/or occupational therapy clinic. Knowledge of speech and occupational therapy treatments, terminology, and processes. Bilingual (Spanish, etc.) is a plus.

Benefits:

Health, dental, and vision insurance. Paid time off (PTO) and holidays. Retirement plan (401k) Continuing education and professional development opportunities. Supportive and collaborative work environment.

Social Time:

We’re mostly remote but love any chance to connect and have fun! Holiday parties Happy hours Community events How to

Apply:

If you are passionate about providing exceptional patient care and have the skills to manage Patient Services operations effectively, we would love to hear from you! Please submit your resume and a cover letter to In your cover letter, please share why you’re excited about the opportunity to join our team and how your experience aligns with the responsibilities and qualifications listed above. Visit our website or connect with us on social media—we’d love to hear from you!

Website:

https://www.speechinspirations.

com — tags:

28105, 28126, 28130, 28134, 28201, 28202, 28203, 28204, 28205, 28206, 28207, 28208, highland creek, mallard creek withrow downs, mineral springs, henderson circle, beatties ford trinity, arlington, douglas, hickory ridge, sheffield park, becton park, montford, barclay, olde whitehall, montclaire south, pineville, steele creek, piper glen, providence, east forest, matthews, weddington

Job Type:

Full-time Pay:

$19.00 – $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Schedule:

Day shift Monday to Friday No weekends

Education:

Associate (Required)

Experience:

Healthcare management: 2 years (Preferred)

Location:

Charlotte, NC 28277 (Preferred) Ability to

Commute:

Charlotte, NC 28277 (Required)

Work Location:

Hybrid remote in Charlotte, NC 28277