Patient Services SE Coordinator Position Available In Mecklenburg, North Carolina

Patient Services SE Coordinator Atrium Health – 3.7 Charlotte, NC Job Details Full-time $20.40 – $30.60 an hour 8 hours ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Flexible schedule Retirement plan Qualifications Management Customer service Computer literacy Mid-level Microsoft Office 3 years Bachelor’s degree Cardiology Human Services Computer skills

Oncology Full Job Description Department:

37722 Regional Non Enterprise Corporate –

Patient Services Status:

Full time

Benefits Eligible:

Yes Hou rs

Per Week:

40

Schedule Details/Additional Information:

Variable; M-F Essential Functions The Patient Services Coordinator functions as a liaison between patients, families, guests and staff for customer service needs. Works flexible hours to accommodate special assignments. Works a member of the healthcare team making rounds to see that customer expectations are met. Promotes the highest level of customer satisfaction through one on one personal interaction. Maintains and models strict patient confidentiality at all times and appropriate privacy and security measures as necessary to the specific patient/guest situations. Assists in the identification of patients, families and guests with special customer service or service recovery needs through the maintenance and utilization of the Premier Health Services database, referrals and interaction with the healthcare team staff on a daily basis. Maintains the confidential patient list and codes the patient classification in the MPI as per departmental/financial policies as needed. Responsible for the inspection, assessment and coordination of environmental esthetics, maintenance and improvements in assigned areas for patient, family, guests and physicians. Assures the daily ordering of flowers for identified patients, families and employees as needed. Responsible for maintaining accurate records. Reconcile and disburse accounts monthly as needed. Responsible for oversight of the ordering and coordination of supplies for assigned patient waiting areas, patient rooms. Demonstrates the financial knowledge and skill necessary to develop and maintain balance sheets on all accounts and providers of service to the Premier Health Services department. Performs account analyses and reconciles all assigned balance sheet and selected expense and revenue accounts under the direction of the department director. Acts as a referral for social, educational and local sources of diversion as requested by patients, families and visitors. Must maintain professional competency in the application of current management techniques, a current knowledge of healthcare resources, cultural, ethical, business and legal issues impacting the department’s service delivery. Acts as a role model and inspiration for staff in meeting and exceeding the needs of our customers. Assists with surveys, visits and inquiries. Participates as an interdepartmental / intradepartmental liaison, serving on hospital and community committees promote the satisfaction of the patient, family and guests and quality assurance. Physical Requirements Work requires mobility, sitting, lifting and reaching. Must be able to lift a minimum of 15 lbs. shoulder height. Must be able to push/pull a wheelchair and rolling cart. Must have the ability to clearly communicate verbally in English. Education, Experience and Certifications Bachelor’s degree preferably in human services, hospitality or health sciences required. Equivalence will be considered on a case-by-case basis. 3 years experience required in customer service. Work experience in the healthcare setting is an asset. Must be computer literate with competency in Microsoft Office. Must be able to respond quickly in stressful or emergent situations. Must be able to cope with interruptions, varying personalities and changing priorities, and irregular hours. Pay Range $20.40 – $30.60 Our Commitment to

You:

Advocate Health offers a comprehensive suite of

Total Rewards:

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate’s job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Responsible for the implementation of a customer service program to enhance patient and family satisfaction. Performs duties of moderate to high complexity, judgment and scope. Liaison between patient, family members, the healthcare team and other support services providers. Serves as a patient advocate, facilitates actions to expedite necessary changes and serves as a catalyst for effective change. Able to work independently with a minimal amount of supervision.