Helpdesk Manager (EHR/EMR) Position Available In Wake, North Carolina
Tallo's Job Summary: The Helpdesk Manager (EHR/EMR) position in Raleigh, NC, for a 12+ month duration, involves overseeing a centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Requirements include a Bachelor's degree in IT or related field, 5 years of IT support, 2 years in a supervisory role, expertise in ticketing systems, Microsoft technologies, and clinical systems like Epic EHR. Experience in healthcare settings and knowledge of ITIL framework are essential. Recruiting by Zolon Tech.
Job Description
Job Description:
Title:
Helpdesk Manager (EHR/EMR) Apply promptly! A high volume of applicants is expected for therole as detailed below, do not wait to send your CV.
Location:
Raleigh, NC Duration:
12+ months
Job Description:
Hybrid Role The Helpdesk Manager leads and oversees all aspects of thecentralized IT Helpdesk supporting 13 state-operated behavioralhealthcare facilities. Experience supporting Epic EHR and otherclinical systems in a healthcare setting.
Interview Type:
Web Cam Interview Only Responsibilities:
Bachelor’s degree in information technology, Computer Science,Healthcare IT, or related field; or an equivalent combination. 5 years in IT support 2 years in a supervisory or management role. Expert in ticketing systems (e.g., ServiceNow), Microsofttechnologies, remote desktop tools, and incident managementpractices. Familiarity with modules like clinical documentation, orders,results review, medication administration, and patientregistration. Knowledge of clinical processes and healthcare environments. Experience supporting Epic EHR and other clinical systems in ahealthcare setting. Knowledge of ITIL framework and service management bestpractices. Thanks& Regards, Bhargavi Rangu Zolon Tech
