Patient Service Supervisor – Southern NH Position Available In Hillsborough, New Hampshire

Patient Service Supervisor

• Southern NH ConvenientMD
• 2.

8

Manchester, NH Job Details Estimated:

$55.4K

• $68.

6K a year 2 days ago Benefits Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Pet insurance Qualifications Management EHR systems Customer service Primary care Mid-level Microsoft Office Performance management Medical administrative support Supervising experience Bachelor’s degree Patient care Training & development Leadership Medical receptionist Full Job Description At ConvenientMD, we’re on a mission to make good health more convenient for all

• working to improve how patients and providers experience healthcare in New England.

To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. The Opportunity Are you a motivated leader with a passion for patient care and team development? Join our team as a Patient Service Supervisor for our Southern NH district, where you’ll oversee front desk operations, support staff growth, and ensure an exceptional patient experience. This is a great opportunity to make a direct impact in a fast-paced healthcare setting. What You’ll Do Lead & Support Your Team Supervise front desk staff, ensuring efficiency and excellent patient service. Train and mentor team members, helping them grow in their roles. Conduct team meetings to share updates, provide feedback, and address concerns. Handle escalated patient inquiries with professionalism and care. Collaborate with leadership to improve processes and enhance patient flow. Keep Operations Running Smoothly Ensure front desk staff follow best practices and regulatory guidelines. Monitor patient flow and wait times, making improvements as needed. Maintain accurate patient records in compliance with HIPAA regulations. Work with other departments to create a seamless patient experience. Develop & Improve Training Programs Partner with Patient Service Educators to create and update training materials. Support new hires with onboarding and continued education. Provide ongoing coaching to ensure staff success and confidence in their roles. Where You’ll Work This role requires travel between our Southern New Hampshire clinics, including Nashua, Manchester, Merrimack, Bedford, Windham, Londonderry and Plaistow. You’ll also visit our ConvenientMD headquarters in Portsmouth, NH for meetings and trainings throughout the year. What We’re Looking For Leadership Experience

• Previous supervisory or management experience preferred. Healthcare or Customer Service Background
• Experience in a medical setting or related field preferred. Tech-Savvy
• Familiarity with EHR systems and Microsoft Office. Excellent Communicator
• Able to build relationships with patients, staff, and leadership. Organized & Detail-Oriented
• Skilled at multitasking in a fast-paced environment. Compassionate & Patient-Focused
• A positive team player who values high-quality patient care.

Bonus Skills (Nice to Have) Bachelor’s degree or additional certifications (e.g., Medical Receptionist Certification) Experience in training and development, performance management, or quality improvement Schedule & Availability On-site role rotating between clinics you oversee. Some evening and weekend availability required. Participation in on-call weekend rotation. At ConvenientMD, we’re committed to fostering a supportive and growth-oriented environment for both our patients and our team. If you’re a strong leader who thrives in a fast-paced healthcare setting, apply today! Why ConvenientMD? Collaborative team environment that encourages professional growth Urgent care services at no cost to our team members and their families Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance 401k match after one year of service Access to our primary care (depending on location) Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.