Bilingual Korean-Speaking Hospitality Manager (Post-Acute Care Concierge) Position Available In Bergen, New Jersey

Bilingual Korean-Speaking Hospitality Manager (Post-Acute Care Concierge)

ExcelCare Norwood Norwood, NJ Job Details Full-time Estimated:

$38.6K – $49.3K a year 18 hours ago Qualifications Bilingual Hospitality Customer service English Mid-level Senior care Korean Discharge planning Communication skills Full Job Description Join Us at Excelcare at Norwood – Walk-In Hiring Event! Looking to grow your career in healthcare? Stop by our Open House and explore exciting opportunities with our team! 100 Mc Clellan St, Norwood, NJ 07648 Thursday, June 26, 2025 9:00 AM – 4:00 PM No appointment needed, just walk in! Bring a friend! Why attend? On-the-spot interviews Fast hiring decisions Competitive pay & bonuses Light refreshments We can’t wait to meet you! Tired of jobs that feel like just a job? Ready to make a real impact and be valued for what you bring to the table? Let’s change that! Excelcare at Norwood is hiring for a Bilingual Korean-Speaking Hospitality Manager ! Make a Difference. Be Valued. Love Your Career! Excelcare at Norwood 100 McClellan St. Norwood, NJ 07648

NOW HIRING:

Bilingual Korean-Speaking Hospitality Manager (Post-Acute Care Concierge)

Position Type:

Full-Time Reports To:

Administrator Position Summary:

We are seeking a compassionate and culturally fluent Bilingual Korean-Speaking Hospitality Manager to serve as a key liaison for Korean-speaking patients and families within our post-acute skilled nursing facility. With a concierge-style approach to service, this individual will ensure that all non-clinical needs are met with empathy, professionalism, and cultural sensitivity—enhancing the overall experience from admission through discharge. Why Join Us? A meaningful opportunity to improve patient and family satisfaction Competitive compensation and full benefits A culturally inclusive work environment Growth potential within a respected post-acute care organization

Bilingual Korean-Speaking Hospitality Manager Responsibilities You’ll Love:

Serve as the primary point of contact for Korean-speaking patients, residents, and families—providing a warm, welcoming, and informed presence throughout their stay. Assist families with the admissions process, orientation, and transitions of care by translating key information and setting expectations. Act as a liaison between clinical staff and Korean-speaking families to promote clarity, comfort, and trust in the care being provided. Coordinate non-clinical services such as room preferences, dietary needs, laundry, activities, and spiritual/cultural support. Proactively check in with Korean-speaking patients and families to ensure satisfaction, resolve concerns, and offer personal touches. Provide translation support as needed for care meetings, discharge planning, or written materials. Support discharge readiness by helping coordinate transportation, personal belongings, and outpatient follow-up if needed. Partner with nursing, social work, therapy, and admissions teams to provide a seamless and dignified experience for Korean-speaking guests.

What We Look For:

Fluent in Korean and English , with excellent communication and interpersonal skills. Minimum 2-3 years of experience in customer service, hospitality, or patient relations—preferably in a healthcare, post-acute, or senior living setting. Deep understanding of Korean culture, customs, and family dynamics. Highly organized and responsive, with a proactive and calming demeanor. Ability to work collaboratively with interdisciplinary teams in a fast-paced, patient-centered environment. Prior experience in healthcare or long-term care facilities is highly preferred.

Preferred Background:

Experience working with Korean-speaking seniors or patients in a hospital, skilled nursing, or senior living facility. Familiarity with healthcare terminology and discharge planning processes. Training in hospitality, concierge services, or patient relations. Be the bridge that brings comfort, clarity, and care to our Korean-speaking residents and families.

Note:

Pay rates are determined based on experience and are subject to applicable shifts.

NOW HIRING

Bilingual Korean-Speaking Hospitality Manager Ready to start your rewarding career? Apply NOW and become a hero in our residents’ lives! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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