DIRECT PATIENT CARE CLINICAL ADMINISTRATIVE LEAD-MEDICAL ASSISTANT-PRN [Urgent Search] Position Available In Camden, New Jersey

Job Description:

About us At Cooper University Health Care, our commitment toproviding extraordinary health care begins with our team. Ourextraordinary professionals are continuously discovering clinicalinnovations and enhanced access to the most up-to-date facilities,equipment, technologies and research protocols. We have acommitment to our employees to provide competitive rates andcompensation programs. Cooper offers full and part-time employees acomprehensive benefits program, including health, dental, vision,life, disability, and retirement. We also provide attractiveworking conditions and opportunities for career growth throughprofessional development. Discover why Cooper University HealthCare is the employer of choice in South Jersey. Short Description3-5 years’ direct experience in customer service and direct patientcare model, the ability to exercise sound administrative judgementwhen needed, a forward thinker and embrace innovation to creativelyproblem solve and serves as the subject matter expert for highquality concierge customer service. He/she assumes responsibilityto ensure access to care is met within the Cooper IntegratedSpecialist Network. The clinical/admin DPC advocate is the liaisonfor the DPC clinicians and work directly with patients to scheduleappointments and answering/addressing all incoming emails to theDPC practice. The Clinical/Admin DPC Advocate will provide MAsupport to include EKG, vital screening, hearing, and additionalrequests when needed. Ordering bloodwork script for physicians.

Responsible for maintaining EHR database, confirming appointments,registration of patients, printing documents for visits andensuring patient completes them. After visit ensure scanning anduploading of documents into the EHR program. The Clinical/Admin DPCAdvocate handles and triages all DPC phone calls. Routine checkingthroughout the day of voicemail system to ensure all calls arereturned quickly. All calls are considered high priority andvoicemails must be checked AM/PM to ensure all calls have beenproperly addresses before end of business day. This position willbe responsible for providing both check-in/out and MA services inthe DPC model. This will include handling of all patient mattersincluding walk-ins, phone calls, and scheduling of patients inEpic. This role requires ALL recertifications, referrals, and priorauthorizations to be completed in the office. This role willoversee all scanning of documents, CDL physicals, and management ofmedication samples. Processing of record requests through MROprocessing all new patient contracts and questions. Patient care toinclude rooming, vitals, injections of flu vaccine, PPD and B12.Performing testing to include EKG, hearing and vision. This role isresponsible for processing and/or printing incoming faxes throughOnBase/fax and routing to provider for signatures or information.

To ensure proper uploading into chart and category in a timely andefficiently. This role is responsible for ordering of supplies andstocking of the office. Must have excellent time management,leadership aptitude, and organizational skills. Excellent listeningand communication skills are required. Excellent escalation skillsin handling customer complaints independently and assist clinicianswith patient escalations. Must have experience with an EHR,computer skills, knowledge of patient scheduling and schedulingtemplates, the ability to work independently, creatively problemsolve, compassionate and establish effective relationships.

Knowledge of medical terminology required. Experience with hospitaloutpatient registration. Experience Required 3-5 Years ofexperience Education Requirements MA Certification required