Benefit Education Lead, NY/NJ – Cigna Healthcare – Remote Position Available In Albany, New York

Job Order Number:

DG0192734

Job Title:

Benefit Education Lead, NY/NJ – Cigna Healthcare – Remote

Company:

The Cigna Group Location:

Albany, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

• Must Live in NY or NJ

• Required Competencies:

• + •Customer Focus•+ •Plan and Align•+ •Action Oriented•+ •Organizational Savvy•+ •Resourcefulness•+ •Communicate Effectively•Execution•+ Support the execution of key discipline within the Customer Event Operations organization, focusing on deployment of customer-facing events across all modalities+ Support designated vendors (contracted benefit educators), who support customer engagement activities/events+ Oversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of items+ Deliver cross-organizational collaboration regarding virtual or onsite customer educational events+ Engage in customer engagement reporting, project work and support to Cigna Healthcare sales and account management organization+ Focus on the achievement of assigned goals and support in achieving functional goals+ Inform direct managers and teams to address resource, capacity, workload balancing and operational needs+ Focus on short-term outputs and other work areas as assigned+ Able to self-manage assignments and execute applicable components to support customer events without direct supervision•Key Responsibilities•+ Provide segment-agnostic, customer event support to Cigna Healthcare+ Support benefit educators in a designated geographic area.

Includes all aspects of benefit educator’s hiring, onboarding and coaching+ Responsible for end-to-end coordination of customer events including material development and ordering+ Resolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpoints+ Identify ways to streamline procedures between departments/segments+ Escalate non-routine issues, consulting with leadership as appropriate+ Engage in customer engagement/enrollment planning by providing insights to supervisor/leadership on market needs to promote efficiency+ Support designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deployment+ Maintain customer engagement activities within Salesforce and other applicable tools+ Fulfill local market report requests and analyze the local market customer engagement+ Follow established guidelines and procedures of benefit education events and other events as assigned+ Act as a liaison to the sales teams and client / producer as needed including coordination of materials for event support+ Contribute to projects to focus on efficiency and effectiveness of customer engagements processes, guidelines, and systems

• Other
• Qualifications
• + Bachelor’s degree; in health education, health administration, marketing, business, or related field preferred+ Ability to obtain insurance license as directed if requested by management+ Excellent written and communication skills+ Strong organizational skills with the ability to prioritize and manage multiple tasks is required+ Ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables+ Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.

com)+ Flexibility to adapt to changing workflows, in a fast paced, deadline driven environment+ Ability to work independently and as a member of a team+ Bilingual or multi-lingual a plusIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,100 – 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

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