Welcome Center Supervisor Position Available In Erie, New York

Welcome Center Supervisor University at Buffalo School of Dental Medicine – 4.2 Buffalo, NY Job Details Full-time $42,000 – $50,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Customer service Mid-level High school diploma or GED Organizational skills Dental office experience Computer skills Medical terminology Communication skills Time management Full Job Description The University at Buffalo School of Dental Medicine (SDM) is seeking a Welcome Center Supervisor. This position will report to the Billing Manager. The primary purpose of this position will be to supervise Welcome Center staff. This includes Welcome Center Representatives, Medical Records and Switchboard. Additional requirements include performing billing tasks in collaboration with the Billing Supervisor as required. This individual works closely with students, residents, staff and faculty to maintain the efficient workflow and operation of the dental clinics.

Duties and responsibilities will include:

• Supervise Welcome Center staff including management and administrative duties.
• Provide back-up and support for staff when additional help is required.
• Oversee and assist with insurance verification, eligibility of benefits, coverage and financial approvals.
• Submission of Medicaid transportation forms.
• Participate in meetings and job-related testing of the Electronic Health Records (EHR) system.
• Create instructional materials and training aids for the EHR system.
• Assist with the scanning of documentation and running / printing of reports in the EHR.
• Mail patient correspondences and answer telephone calls / questions from patients.
• Create new patient records and fulfill records requests.
• Assist with coordinating activities, traffic and organization in the welcome center.
• Conduct administrative / operational tasks.
• Deliver exemplary customer service by assisting patients to provide a positive experience across the organization.
• Additional responsibilities as delegated by management or senior leadership to support operational directives within Clinical Affairs.

These responsibilities may include, but are not limited to, functions related to Billing, Welcome Center, Medical Records, Admissions and Prior Authorization.

Minimum Qualifications:

• High School Diploma
• Prior work experience in a healthcare facility
• Understanding of medical terminology, insurance procedures and healthcare billing procedures.

Preferred Qualifications:

• Strong written and verbal communication skills, strong attention to detail, ability to utilize various computer programs and navigate multiple payor websites
• Dental office experience
• Prior work experience in a healthcare facility patient facing role
• Prior experience in a supervisory role
• Confidential, professional, friendly and courteous demeanor
• Excellent time management skills and ability to multi-task and prioritize work
• Outstanding attention to detail
• Excellent verbal and written communication skills
• Experience in a higher education setting For more information, please use this link to access UB Jobs Posting# U250043: https://www.ubjobs.buffalo.edu/postings/57401
• All applicants are required to apply online in UB Jobs
• Outstanding Benefits Package Working at UBF comes with benefits that exceed salary alone.

There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our UBF benefits to learn about our benefit packages. The University at Buffalo is an affirmative action / equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Job Type:

Full-time Pay:

$42,000.00 – $50,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person