Assistant Dir, Amb Care Svcs Position Available In Kings, New York

Assistant Dir, Amb Care Svcs Department

AMBULATORY CARE ADMINISTRATION

Location
Brooklyn
Job

ID121830

Civil Service ClassificationManagerial
Hire In Rate$94,000.00 (for employees new to HHC) Salary Range$94,000.00 – $94,000.00 Pay FrequencyYear
Full/Part TimeFull-Time Regular/TemporaryRegular
Regular ShiftDay About NYC Health + Hospitals Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 9:00 A.M – 5:00 P.M Job Description

SUMMARY OF DUTIES AND RESPONSIBILITIES

Responsible for the overall business and administrative oversight of the health care delivery system related to assigned/delegated Ambulatory Care Services. This includes patient flow issues, assigned non-clinical staffing, patient processing, practice evaluation and benchmarking, template and fiscal management for assigned practices and the phone access systems. This includes ensuring that the Schedules and staffing are aligned with the work needed for the day that the first visits of the day start on-time, that the pre-call work is executed by the appropriate personnel.
Plans, directs, supervises, coordinates and reviews work of subordinate administrative personnel relating to assigned tasks and projects. Provides administrative supervision and support to Managers and Practices of direct responsibility.
Responsible for identification, corrective plan development and execution to all patient flow issues in the administrative areas of assigned Practices. Together with the Associate Executive Director, works collaboratively with Ambulatory Care Nursing Leadership and Director of service to develop and implement solutions to increase patient/staff satisfaction.
Collaborates with physicians, nursing, and other health care providers in establishing, implementing, and maintaining patient care, quality, and service standards to meet patients’ and internal clients’ expectations with regard to provider access and provider choice.
Develops and evaluates processes to improve patient cycle system and patient care results across the multiple practices and continuum of care. Collects and analyzes data for administrative and fiscal reports, budget preparations and operational and related support services.
Monitors fiscal performance and identifies and implements strategies to reduce costs and improve quality of care.
Determines the appropriate non-clinical staff-mix for multiple Practice/Programs and manages Human resource functions; develops processes to screen, interview, recommend for hire, train and maintain the competency of all staff.
Responsible for the successful implement and spread of a Daily Management System within all Ambulatory Care.
Directs the development, implementation, and monitoring of Access related policies and procedures which support the Organization’s goals & business objectives.
Collaborates with Physician Team Leaders and Department Chiefs in planning and developing the level of patient services/programs, provider schedules, and the day-to-day operations of the Practices.
Participates as part of management team in formulating, implementing, and evaluating business plans/strategies for Central Brooklyn Ambulatory Care Services and responsible for achieving both short and long term strategic, business, and financial goals/objectives.
Directs the management of human resources, labor relations, employee and safety/risk management functions.
Collects, analyzes and reports on all required practice data in a timely manner as requested by Supervisor(s) to include but not limited to: patient cycle time, provider productivity, no-show rates, etc.
Ensures that all Assistant and Coordinating Managers Personnel are competent in carrying out their responsibilities in operation and oversight of their assigned responsibilities.
Plans, develops, and conducts training programs to maintain proficiency of staff and use of new equipment, technology, and methods.
Conducts investigation into Patient Complaints; serves as the liaison between the practice(s) and Department of Patient Guest relations and provides documents reports on the outcomes of the investigation and any corrective action(s) if taken. Conducts staff training as appropriate.
Initiates daily management/leadership huddles and team meetings to facilitate a smooth and efficient practice operation.
Implements strategies to monitor and manage providers’ patient schedules a minimum of five (5) business days in advance as an effort to address any potential patient flow issues in advance.
Makes daily rounds in areas of assigned responsibility by “going to the GEMBA”, the place where the work is done, and learn, teach and guide your staff.
Responsible for ensuring compliance with organization’s regulatory guidelines as well as compliance with regulatory policies and procedures-with emphasis on Joint Commission, CMS, Federal, State and local agencies.
As a member of the Department’s Leadership Team, establishes culture of higher
performance and customer focused care.
Communicates any Practice/Program related issues to the Associate Executive Director for appropriate consult and/or follow up.
Actively participates in Customer Service, Breakthrough, Performance Improvement and Regulatory Audit Initiatives.
Attends meetings as assigned and participates in various Hospital committees.
Performs other duties as assigned.
Minimum Qualifications
A bachelor’s degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or, A master’s degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
Demonstrated skills in written and medical communications; or,
A satisfactory equivalent of education, training and experience.
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