Customer Care Coordinator – Doyle Medical Monitoring Position Available In Monroe, New York

Job Order Number:

DG0216781

Job Title:

Customer Care Coordinator – Doyle Medical Monitoring

Company:

Doyle Security Systems Location:

Rochester, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 Doyle Security Systems is a Great Place to Work (https://www.greatplacetowork.com/certified-company/1257839) 2025 . We provide comprehensive benefits choices and competitive compensation. You will have an opportunity to grow your career with an employer of choice!

About Doyle Medical Monitoring:

Doyle Medical Monitoring (DMM) is a division of Doyle Security Systems, a trusted leader in life safety for over 100 years. DMM provides Personal Emergency Response Systems (PERS) that help individuals live independently and confidently. With devices designed for both home and mobile use, our mission is to bring peace of mind to families by ensuring their loved ones are protected. About the

Role:

As a Customer Care Coordinator, you’ll be a key part of a team that empowers seniors and individuals with medical needs to live safely at home and in their communities. You’ll support both our customers and internal team by handling service requests, scheduling appointments, and keeping everything running smoothly behind the scenes. You’ll be part of a mission-driven team that truly makes a difference in people’s lives every day. This role offers a strong foundation and opportunities for growth.

Key Responsibilities:

+ Answer inbound calls, assist customers, and direct inquiries appropriately+ Support sales by responding to product questions and coordinating service needs+ Schedule installation and service appointments for field technicians+ Accurately maintain records, billing, and activity logs in Manitou and Sedona systems+ Assist with reports, projects, and department operations as needed+ Ensure a high level of customer satisfaction through proactive communication

Qualifications:

+ 5+ years of experience in customer service, administration, or sales support+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)+ Strong interpersonal and problem-solving skills+ High attention to detail, accuracy, and ability to prioritize tasks+ Experience with business systems (e.g., CRM, scheduling, or billing software) a plus

What We Offer:

+ Bonus pay+ Medical, Dental, & Vision Insurance+ Health Savings Account (HSA) & Flexible Spending Account (FSA) options+ Paid time off & company holidays+ Parental leave+ 401(k) with match+ Life insurance+ Tuition reimbursement+ Employee discount & referral bonus+ Recognition & advancement opportunities+ Cell phone reimbursement+ Employee assistance program What’s it like working at Doyle Security Systems? www.godoyle.com/working-at-doyle Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team. One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand. Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available. In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for four years in a row and for five of the six times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide. At Doyle, the following core values are the foundation of everything we do: + Customer Care+ One Doyle Team+ Leading by Example+ Continuous Improvement+ Experts in our Solutions To learn more about our mi