Resident Services Coordinator Position Available In Westchester, New York

Resident Services Coordinator

Job Category:

Resident Engagement

Requisition Number:

RESID002093

Posting Details

Posted:

June 19, 2025
Full-Time
On-site
Locations
Showing 1 location
Armonk, NY 10504, USA Pay or shift range: $30 USD to $34 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Job Details
Description Staff Scheduling/Recruitment
Coordinates and plans staff schedules, taking staff needs into consideration.
Coordinates all staffing requirements and scheduling of Wellness and Reflections Departments. Assures staffing par levels are met daily for all shifts.
Coordinates coverage with Reflections/Wellness Directors to approve/disapprove staff requests for paid time off. Completes/Projects/Posts Monthly Master Schedule in On Shift in timely matter.
Updates any/all staffing changes for all shifts daily in On Shift. (

Example :

Sick Calls , Early Clock In / Out).
Patiently manages last-minute changes in scheduling.
Assists with recruitment needs by advising Director of Administrative Services (DAS) of open positions.
Assists with coordinating candidate interviews for Directors of Wellness/Reflections
Participates in staffing meetings
Assists DAS with applicant completing onboarding/submitting all mandatory new hire paperwork.
Manages staff call-outs appropriately by following proper protocol.
Assists DAS with any inquiries regarding payroll as they related to shift hours paid.
Assists DOW and/or DAS with monitoring status of required in-service education for staff. Resident Record Oversight/Resident Support
Maintains Resident chart/file:
Files resident documents ensuring completeness of records/documents prior to filing.
Assists the DOW/DOR with obtaining pre-admission documentation as directed and ensures that resident chart is compiled.
Assists DOW/DOR with maintenance of the residents’ Electronic Health Records (EHR) including but not limited to:
uploading pertinent documents to the EHR upon move-in and throughout the resident’s residency
ensuring completeness of all resident information including diagnoses, allergies, immunizations, weights, service plan, tasks.
runs reports as requested by DOW/DOR
Reviews medical evaluations and all admission forms, and interval documentation and documents, for timely completion, accuracy, and completeness as these pertain to company policy and State Department of Health requirements:
Ensures completion and receipt of resident annual medical evaluations
Refers to the DOW/DOR documentation that is incomplete, incorrect and/or coming due.
Performs monthly chart reviews/audits (EHR/Paper charts) ensuring that various records and forms are:
in proper order
current/updated including proper staff and physician sign-off as required
Maintains overflow (current year) and historical (prior years) resident records as per company policy and assure all needed documents specific to individual Resident’s files are appropriately filed.
Monitors electronic record dashboard to ensure completion of:
all resident evaluations/service plans by DOW or designee care
completion of care/medication assistance tasks by care staff.
response to care alerts
presents any identified issues to DOW or designee.
Assists with chart-to-cart audits to ensure
presence of all needed forms for the Medication Assistance Program where indicated and appropriate, i.e. prn capability
prescriptions/orders are present and reflective of current medication regimen
refers discrepancies to Department Head and/or appropriate staff
Organizes charts post resident discharge following chart order guide and provides complete and organized chart to Director of Case Management.
Assists with provider visits ensuring resident records are prepared and lists of residents to be seen available to provider Communication
Communicates with pharmacy, physician, physician offices, home health and hospice providers, hospital and skilled nursing facilities discharge planners, Resident/Resident Representatives, et al, as needed. Administrative Responsibilities
Communicates with internal and external members of the care team.
Analyzes recurring errors and bring to the attention of the DOW and/or Executive Director if necessary.
Identifies frequent errors occurring by a single person.
Performs various data entry and information retrieval tasks using computerized systems.
Types/word processes and proof correspondence, reports, forms, manuals, records, and other materials from taped, handwritten, or typed copy.
Create spreadsheets, compose correspondence, manage databases, and create reports and documents via desktop publishing.
Photocopies and collates various materials as these pertain to scope of responsibilities.
Performs key office reception functions, answering phones and greeting Residents and others in person; screen calls and visitors to determine nature of request or problem; refer to appropriate staff member(s) and take messages. Performs other duties as assigned by Director of Wellness, Director of Reflections, and Executive Director (ED) or ED designee. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.