Patient Experience Specialist Position Available In Allegheny, Pennsylvania
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Job Description
Pittsburgh, PA
08 Jun 2025
21501423
Summary
Pittsburgh, PA
Competitive Salary
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commisssion
40.00 hours per week / Day Shift /Full-Time
Description Patient Experience Specialist Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable. Job Summary Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks. Essential Functions Coordinate the administrative aspects of providing dental care to patients in one of the Schools comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff and clinic leadership in a customer focused, quality-conscious work environment. Responsibilities include assisting patients, supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic. Physical Effort Position is primarily sedentary; reviews information with students and patients, contacts insurance companies by phone or online, and prepares and processes paperwork. Mobility is needed from time to time to respond to student and patient needs. No significant lifting or carrying. The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all. The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
Assignment Category:
Full-time regular
Job Classification:
Staff.
Patient Office Assistant Job Family:
Health Professionals Job Sub Family:
Clinic Operations Campus:
Pittsburgh Minimum Education Level Required:
High School Diploma/GED Minimum Years of Experience Required:
1 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule:
Monday-Friday, 8:00 a.m.-4:30 p.m.
Work Arrangement:
Monday-Friday, 8:00 a.m.-4:30 p.m.
Hiring Range:
TBD Based Upon Qualifications Relocation_
Offered:
No Visa Sponsorship Provided:
No ground
Check:
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances:
Not Applicable Required Documents:
Resume Optional Documents:
Not Applicable Equal employment opportunity, including veterans and individuals with disabilities PI272269746
