Patient Relations Coordinator Position Available In Blair, Pennsylvania

• Purpose:

• Function as a liaison between patients/families and the hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances to improve patient satisfaction.

Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolving and accommodating the special needs of patients and their families/visitors.

• Responsibilities:

• + Participate in committees related to family-centered care or service excellence.

+ Assist with volunteer activities associated with the Patient Representative function. + Carry out the requirements of the complaint management policy and procedure. + Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience. + Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting, and organizing information for inquiry resolution. + Accurately document and report accounts of problems and activities on behalf of patients and families. + Bachelor’s degree and 1 year of customer service experience; or an Associate’s degree and 3 years of customer service experience; or High School Diploma and 5 years of customer service experience. + Previous experience in healthcare or compliant resolution preferred. + Ability to command resources, influence peers, and multi-task. + Understand and apply quality improvement principles. + Excellent written and verbal communication and organizational skills. + Strong computer skills and ability to work independently.

• Licensure, Certifications, and Clearances:

• + Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran

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