Patient Care Coordinator/Front Desk Operations Position Available In Chester, Pennsylvania

Patient Care Coordinator/Front Desk Operations Integrative Health, Inc. West Chester, PA 19380 Patient Care Coordinator / Front Desk Operations – Full Time Integrative Health & Chiropractic Center – West Chester, PA Are you a highly relational, emotionally intelligent individual with a heart for service and a drive to make a meaningful impact? Do you have a strong work ethic, naturally anticipate the needs of others, enjoy taking initiative, and desire to be an integral part of a close-knit and growth-minded team? If so, we invite you to apply to join our dynamic and purpose-driven wellness center.

About Us:

Integrative Health is a well-established and thriving chiropractic clinic located in the heart of East Goshen. Our mission is to educate our community on wellness and provide chiropractic and rehabilitative care that exceeds expectations. We offer a range of holistic services including chiropractic, massage and manual therapy, physical therapy, decompression therapy, and radial pressure wave therapy — all designed to empower individuals to live healthier, more vibrant lives.

Position Overview:

This is a vital and relationally centered role at the heart of our patient experience. This team member serves as the first and lasting impression of our office — setting the tone with warmth, professionalism, and a “life-giving” energy that reflects our culture. Beyond managing appointments and administrative duties, this person is essential in anticipating the needs of both patients and staff, creating a seamless, uplifting experience for all while ensuring the smooth and efficient operation of our busy chiropractic office. Your primary responsibilities will include greeting patients, managing the patient scheduling book with accuracy, performing operational tasks, and multitasking in a fast-paced environment. •This role will require two early morning shifts per week, and two evening shifts per week.

Key Responsibilities:

Warm Patient Engagement Greet and welcome each patient with empathy, positivity, and professionalism; build strong relationships over time to help patients feel known and cared for. Anticipate & Execute Proactively recognize and respond to patient and office needs before they arise; bring thoughtful solutions and follow-through with efficiency and excellence. Efficient Scheduling & Flow Management Maintain accurate scheduling for multiple providers; manage changes and confirmations while optimizing patient flow and provider productivity. Administrative Operations Answer phone calls, respond to emails, support billing and insurance inquiries, maintain accurate records, and uphold the organization of the front office. Team-Oriented Support Collaborate closely with chiropractors and staff to deliver exceptional care; actively contribute to a positive and flexible work environment. Patient Education & Communication Share basic information about our services and help guide patients through their wellness journey in a knowledgeable and encouraging manner. Care Plan Coordinator Ownership of patient orientation process including the ability to clearly and confidently communicate with new patients. Support client retention through thoughtful follow up, recall outreach, and ensuring patients feel supported and engaged throughout their care journey.

Ideal Candidate Attributes:

Emotionally intelligent and able to relate with authenticity and compassion. Highly relational with strong interpersonal and communication skills. Intuitively anticipates needs — both spoken and unspoken — and responds with care. Maintains a calm and confident presence in a fast-paced environment. Organized, efficient, and reliable; thrives in both structure and dynamic flow. Self-motivated with a team-first mentality and service-driven mindset. Brings positivity and a “life-giving” spirit to patient interactions and team culture. Passionate about wellness and contributing to patients’ overall well-being.

Qualifications:

Prior experience in healthcare, wellness, or medical office setting is preferred. Proficient with basic office software and computer systems. Ability to navigate a fast-paced environment with grace and a calming demeanor. Ability to multitask and prioritize with accuracy and attention to detail. Excellent interpersonal and communication skills. Committed to punctuality, reliability, and professional excellence.

Compensation & Benefits:

Pay:

$22.00 per hour

Hours:

35 – 40 per week. (Please note, this role will require two early morning shifts per week, and two evening shifts per week.) Paid time off and holidays 401(k) plan Paid training Employee Discount Wellness Program Uniform allowance Referral Program Opportunities for professional growth and development. Supportive and growth-focused work environment Meaningful work that contributes to the health and well-being of our community.

Ability to commute/relocate:

Must commute reliably or plan to relocate before starting work (required).

Work Location:

In person

To Apply:

If you are a warm, proactive, and service-minded individual who enjoys being part of a high-performing team and is passionate about helping people thrive, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this position to: iLiveWellnessHR@gmail.com Integrative Health & Chiropractic Center is an equal opportunity employer. We value diversity and are committed to fostering an inclusive environment for all employees.

Job Type:

Full-time Pay:

From $22.00 per hour Expected hours: 35 – 40 per week

Benefits:

401(k) Employee discount Free parking On-the-job training Opportunities for advancement Paid sick time Paid time off Paid training Referral program Uniform allowance Wellness program Ability to

Commute:

West Chester, PA 19380 (Required)

Work Location:

In person