Surgery Scheduling Lead Position Available In Charleston, South Carolina

Surgery Scheduling Lead 3.2 3.2 out of 5 stars Charleston, SC 29407 Charleston ENT is hiring for a Surgery Scheduling Lead! This role provides administrative leadership in coordinating surgical procedures while managing the department’s day-to-day scheduling operations. This role involves scheduling surgeries for assigned physicians, overseeing scheduling workflows, and serving as a liaison between internal departments and surgical facilities. This is a dual role, where leadership responsibilities make up no more than 30% of daily duties, with the remainder dedicated to direct scheduling tasks.

Key Responsibilities:

Coordinate and schedule surgeries and follow-up appointments as directed by physicians. Serve as a primary point of contact for patients, physicians, and external surgical facilities, ensuring clear and timely communication. Organize and route all necessary pre-operative documentation, ensuring compliance with physician and facility requirements. Maintain efficient phone communication and document scheduling processes as required. Adhere to all clinic protocols, policies, and procedures. Provide excellent customer service, demonstrating professionalism and empathy toward patients and families. Identify and address scheduling barriers to optimize efficiency and meet performance goals. Calculate surgical costs, review insurance coverage with patients/families, obtain prior authorizations, and process surgery deposits.

Qualifications & Skills:

Associate’s or bachelor’s degree preferred. 1+ years of experience in surgery scheduling or a related field. Strong knowledge of medical terminology, clinical procedures, and healthcare administrative practices. Exceptional organizational skills with the ability to multitask and prioritize effectively. Proficiency in medical scheduling software and practice management technology. Strong interpersonal and communication skills, both written and verbal. Ability to collaborate across departments and build relationships with internal and external stakeholders. Sound judgment, problem-solving abilities, and attention to detail. Ability to work independently while also contributing to team goals. Experience handling confidential information with discretion and professionalism. This role is ideal for a proactive and detail-oriented professional who thrives in a fast-paced medical environment while ensuring seamless coordination of surgical procedures.