Associate Patient Care Coordinator – Rock Hill, New York Position Available In York, South Carolina

Job Description:

Opportunities with Optum in the Tri-State region (formerlyCareMount Medical, ProHEALTH New York and Riverside Medical Group).Come make a difference in the lives of people who turn to us forcare at one of our hundreds of locations across New York, NewJersey and Connecticut. Work with state-of-the-art technology andbrilliant co-workers who share your passion for helping people feeltheir best. Join a dynamic health care organization and discoverthe meaning behind Caring. Connecting. Growing together.

• Internal Medicine Primary Care Crystal Run,
• part of Optum,
• has animmediate opening for a friendly, patient focused and detailedoriented
• Unit Clerk
• to join our team. The
• Unit Clerk
• isresponsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to supportthe vision and mission of the organization, deliver excellentcustomer service and adhere to Lean processes. Supports the teamsin meeting financial, clinical and service goals.

Schedule:

• This is a 37.

5-hour week, Monday through Friday 8:00 amto 4:00 pm, shift to be determined by the hiring manager uponhire.

Location:

• 61 Emerald Place, Suite 302, Third Floor, Rock Hill, NewYork, 12775

•

Primary Responsibilities:

Adheres to standards of professionalism set by the practice Always maintains professional appearance by adhering to dress codeand wearing identification badge Demonstrates and maintains professionalism in behavior and courtesytoward the patients and staff Respects confidentiality and is HIPAA compliant in all aspects ofcommunication regarding patient, Practice and staff members Functions as a member of a team committed to quality patientcare Takes initiative to keep informed of new/revised Policy andProcedures, Standards of Care and incorporates these intopractice Attends and participates in mandatory quarterly staff meetings orreads minutes Completes mandatory education annually Attends/participates in training/review classes and projects asassigned Handles difficult situations and people with tact, professionalismand

H.E.A.R.T

Demonstrates good judgment in escalating difficult situations andpeople to management personnel Demonstrates professionalism in attendance & punctuality. Considernumber of unauthorized or unscheduled absences, a pattern of beforeand after weekend absences, tardiness and early departures, andlong meal periods in accordance with CRHC policy Promotes a positive work attitude fostering teamwork and acceptanceof management decisions Supports peer to peer training initiative for new patient servicesemployees Assists co-workers whenever possible, to achieve office goals /patient satisfaction Works independently, takes initiative in completing assignments anddoes so without reminder Completes all miscellaneous work assigned by leadership orPhysician accurately and in a timely manner Opens office as needed; turns on copiers, terminals and printers,and updates computer for current day’s session Communicates with clinical staff to keep patient informed ofappointment status Verifies insurance eligibility and coverage by phone, independentwebsite, RTS, Phreesia or at time of service Verifies patient demographic and insurance information at time ofvisit. Assures all demographic and insurance information isaccurate, complete and up to date in the patient’s chart. Scanscurrent insurance card and photo identification into system Provides, explains and reviews for accurate completion, allregistration forms, i.e. patient representative, patientregistration form, and family information form where applicable andobtains signatures as required Provides and explains the authorization to release healthinformation to patient at their request Determines balances due including past balance, co-payments,co-insurance and deductibles, referring to patient accounts asnecessary; takes responsibility for collecting and posting paymentsfrom patients at time of service via checks, cash or credit card incompliance with Cash Control Policies and Procedures Invite patients with the Patient Portal enrollment (PxP) incompliance with meaningful use guidelines Provides after visit summary in compliance with ACO guidelines Prepares batch report daily to total and balance collections Begins the check in process in EPM, Phreesia, and Siemens. Act onnotations in all systems and completes the auto-flow processsuccessfully Schedules /cancels /reschedules patient appointments as ordered bythe physician adhering to scheduling policies and procedures Obtains or issues HMO insurance referrals as required for maximumreimbursement of services rendered Notifies management or other departments appropriately usingclerical templates for various issues/requests/reasons Maintains supply inventories and equipment necessary for theeffective performance of the job; communicates supply needs to theoffice supervisor in a timely manner Maintains a neat, organized, orderly environment in the receptionand waiting room areas, i.e. magazines, physician business cards,brochures, signage, etc. Closes office as needed, ensuring that lights, terminals and officemachines have been turned off and all patients accounted for anddischarged. May be required to set alarm Actively demonstrates good oral and written communication skillswith both internal and external customers Demonstrates flexibility in schedule to meet patient and officeneeds Works with a sense of urgency Collects data from patient charts to complete forms, priorauthorizations and schedule appointments as needed Documents and reports the information and data collected in aretrievable understandable and readable format Is proficient in ability to print and fax documents Is proficient in maintaining adequate office supplies Is proficient in the use of electronic systems Documents information acquired and services implemented in thepatient health record Communicates openly with patients, caregivers and other healthcareprofessionals regarding patient care Uses effective professional communication skills and tools toacquire and disseminate relevant information to patients,caregivers and health care providers across the continuum ofcare Performs other tasks as required for the effective and efficientfunctioning of the practice when directed to do so by supervisoryand managerial personnel

• You’ll be rewarded and recognized for your performance in anenvironment that will challenge you and give you clear direction onwhat it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.

RequiredQualifications:

High School Diploma/GED (or higher) 1+ years of receptionist or customer service experience in ahealthcare setting Intermediate level of computer proficiency (including MicrosoftOutlook, Teams)

• Preferred Qualifications:

• Experience as a receptionist in a healthcare setting
• Experience working with an electronic health record
• Knowledge and demonstrated ability to learn and apply jobfunctions, and minimal medical terminology knowledge

Soft Skills:

• Solid organizational and time management skills
• Proven ability to work independently and maintain good judgment andaccountability
• Demonstrated ability to work well with health care providers
• Proven ability to multi-task and prioritize tasks to meet alldeadlines
• Demonstrated ability to work well under pressure in a fast-pacedenvironment
• Excellent verbal and written communication skills; proven abilityto speak clearly and concisely, conveying information in a mannerthat others can understand, as well as ability to understand andinterpret information from others
• The hourly range for this role is $16.

00 to $28.85 per hour basedon full-time employment. Pay is based on several factors includingbut not limited to local labor markets, education, work experience,certifications, etc. UnitedHealth Group complies with all minimumwage laws as applicable. In addition to your salary, UnitedHealthGroup offers benefits such as, a comprehensive benefits package,incentive and recognition programs, equity stock purchase and 401kcontribution (all benefits are subject to eligibilityrequirements). No matter where or when you begin a career withUnitedHealth Group, you’ll find a far-reaching choice of benefitsand incentives.

• At UnitedHealth Group, our mission is to help people live healthierlives and make the health system work better for everyone.

Webelieve everyone-of every race, gender, sexuality, age, locationand income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to goodhealth which are disproportionately experienced by people of color,historically marginalized groups and those with lower incomes. Weare committed to mitigating our impact on the environment andenabling and delivering equitable care that addresses healthdisparities and improves health outcomes

• an enterprise priorityreflected in our mission.
• UnitedHealth Group is an Equal Employment Opportunity employerunder applicable law and qualified applicants will receiveconsideration for employment without regard to race, nationalorigin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status, or any othercharacteristic protected by local, state, or federal laws, rules,or regulations.
• UnitedHealth Group is a drug
• free workplace. Candidates arerequired to pass a drug test before beginning employment.
• #RPO #RED #RPOLinkedIn