Patient Access Supervisor Position Available In York, South Carolina

Patient Access Supervisor Employment Type:

Direct Hire Salary Range:

$42K – $64

K Monthly Bonus:

Up to $250 based on performance metrics

Work Hours:

Must be flexible to work 1st, 2nd, or 3rd shift as required

On-Call:

Rotational weekend on-call duties (every 5th weekend)

Location:

Rock Hill, SC 29732 (100% onsite) Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.

Key Responsibilities Team Leadership & Support:

Provide daily training, guidance, and mentorship to new and existing patient access staff.

Operational Management:

Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.

Customer Service:

Maintain high levels of patient satisfaction by addressing and resolving escalated issues.

Policy & Compliance:

Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.

Performance Monitoring:

Track and report key performance metrics, including financial clearance and registration efficiency.

Patient Access Functions:

Perform registration tasks as needed, ensuring smooth daily operations.

Shift Flexibility & On-Call Rotation:

Participate in a rotating leadership schedule, covering late shifts (10 AM – 7 PM or 11 AM – 8 PM) and taking calls for two emergency departments. Supervisory Responsibilities Oversee a team of 25 direct reports in the ER registration department. Work alongside leadership to maintain a collaborative, “all hands on deck” culture.

Qualifications Education:

High School Diploma or equivalent (Required) Associate or Bachelor’s degree in Business, Accounting, Medical Administration, or related field (Preferred)

Experience:

4+ years of experience in a medical facility, health insurance, or related field (Required) 5+ years in Patient Access (Preferred) 2+ years in a supervisory or lead role (Preferred) Experience working in a hospital environment and managing a 24/7 team (Required)

Skills & Competencies:

Strong leadership and organizational skills Ability to multitask in a fast-paced healthcare setting Knowledge of Revenue Cycle Management and regulatory compliance Proficiency in healthcare information systems and patient registration software Excellent communication and problem-solving skills Apply Today! This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you’re flexible, adaptable, and experienced in patient access supervision, we want to hear from you!