Intensive Care Management Supervisor, C&Y (Nashville, TN) Position Available In Davidson, Tennessee

Intensive Care Management Supervisor, C&Y (Nashville, TN) Intensive Care Management Supervisor, C&Y (Nashville, TN) locations
MHC Nashville, TN
time type
Full time
posted on
Posted 4 Days Ago
job requisition id

JR101002

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title:

Intensive Care Management Supervisor, C&Y (Nashville, TN)

Schedule:

Mon-Fri, 8a-4:30p

Salary:

$54,000 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.

JOB SUMMARY

Provide leadership, supervision, and support to team of assigned staff that are providing intensive services to consumers with severe and persistent mental illness or serious emotional disturbance.

RESPONSIBILITIES

Provide clinical and administrative guidance, training, and support to team that provides Intensive Services (C&Y

CTT, CCFT

).
Assist with the referral and transfer of consumers to intensive service programs, external resources, and back to lower levels of care.
Monitor the delivery of services to consumers and families involved with intensive programs.
Promote awareness and education of intensive services within departments at MHC, as well as in the community.
Follow up regarding prior authorization and concurrent review forms as necessary for consumers in need of intensive services.
Monitor intensive census and promote growth of intensive programs.
Provide guidance and support to other Supervisors and teams.
Assist with trainings and continuing education opportunities for Intensive Care Managers.
Ensure program protocols/policies and procedures are carried out.
Conduct planning sessions and meetings with team as required by the Agency
and as needed.
Coordinate prompt assignments of consumers to care managers and ensure appropriate contact.
Promptly address team concerns and work to obtain resolution.
Responsible for on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
Provide support and consultation for care managers with consumers in crisis situations.
Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities.
Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service.
Ensure consumers are provided efficient transitions within the Agency and in the community.
Assist care manager with referral and linkage to community resources and advocate for consumers when necessary.
Meet regularly with Program Manager and/or Program Director for supervision (individual and/or group).
Work closely with team nurse to coordinate care coordination, health promotion, and transitional care activities to ensure outcomes and promotion of overall health.
Attend regular Supervisor’s meeting.
Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.
Counsel care managers on performance and complete scheduled performance appraisals. Ensure care management staff completes scheduled performance appraisals distributed by Human Resources.
Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.).
Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual.
Provide individual supervision of assigned Care Managers and maintain supervision records in accordance with Agency and BHO standards. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
Assist in the hiring of Care Management staff.
Ensure timely and appropriate documentation as required by the Agency.
Develop and maintain community relations through prompt follow-up with contacts.

REQUIREMENTS

Master’s degree (M.A., M.S.) in a health-related field of counseling, psychology or social work preferred Licensed or license eligible preferred.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Transportation That Seats 4 People
Cell Phone

ABOUT YOU

Leadership Skills Ability to lead by example
Motivational skills
Timely decision-making and decision-quality skills
Coaching/Mentoring skills
Building effective teams (creates strong morale, defines success in terms
of the whole team, etc.) Accountability Proactive in management of discharge rate for team
Proactive in management of rate of staff turnover for team
For self and to peers in effort to meet department/agency goals Prioritization Meet deadlines
Prepared for meetings
Task completion
Organization
Plan for time off
Time Management
Self-Disciplined Communication Within team, within department, across departments
Ability to get messages across that have the desired effect
Verbal and written skills

Informing:

provided the information people need to know to do their jobs Problem Solving Skills Timely conflict resolution skills
Crisis management skills
Uses data/logic/methods to solve problems with effective solutions
Can identify hidden problems
Looks beyond the obvious and doesn’t stop at first answers

REPORTING TO THIS POSITION

C&Y CTT Care Managers
CCFT Care Managers
CTT Care Managers

BENEFITS

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in.

The following products are available:

Medical Insurance/Prescription Drug Coverage
Health Savings Account
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Short- & Long-Term Disability
Supplemental Life Insurance
Cancer Insurance
Accident Insurance
Critical Illness Insurance
403b – Retirement Plan
Calm App for medication and mental health
Gym membership discounts Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. About MHC MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.