Senior Manager Patient Access – Full Time Days Position Available In Rutherford, Tennessee

Job Description:

Summary

ABOUT WILLIAMSON HEALTH

| Williamson Health is aregional healthcare system based in Williamson County, Tennessee,with more than 2,300 employees across more than 30 locations andmore than 860 physicians and advanced care practitioners offeringexceptional healthcare across 60-plus specialties andsubspecialties close to home. The flagship facility, WilliamsonMedical Center, which recently opened its new Boyer-Bryan WestTower, offers extensive women’s services, state-of-the-artcardiology services, advanced surgical technologies, anaward-winning obstetrics and NICU, leading-edge orthopaedics,outpatient imaging services, and distinct comprehensive emergencyand inpatient services for both adult and pediatric patients. OtherWilliamson Health service providers include the Bone and JointInstitute of Tennessee, The Turner-Dugas Breast Health Center,Monroe Carell Jr. Children’s Hospital Vanderbilt at WilliamsonMedical Center, Williamson Health physician practices that arestrategically located throughout the community, countywideEmergency Medical Services that include 18 rapid response units,Williamson Health Foundation, and multiple joint venture VanderbiltHealth and Williamson Medical Center Walk-In Clinics in WilliamsonCounty. Learn more about our many specialized services atWilliamsonHealth.org. Williamson Health is a system where yourtalents will be valued and your skillset expanded. We are rooted inour promise to world-class, compassionate care for the residents ofWilliamson County and surrounding communities, taking exceptionalpride in serving our community. We’re committed to empowering ouremployees to work in innovative ways and reserve time and space forcuriosity, laughter and creativity. We value and support thediversity and cultural differences among one another and arecommitted to upholding an inclusive environment that appreciatesthe uniqueness of all individuals. Our values are at the heart ofeverything we do: respect for every individual, the health andtotal well-being of all people, human compassion and integrity.

These shape who we are as an organization and are essential fordelivering the highest level of culturally competent care andtreatment of every patient, family member, visitor, physician andemployee. Williamson Health is pleased to offer a comprehensivebenefits program, that offers you choice and flexibility, so youcan take charge of your physical, financial, and emotionalwell-being. o Medical, Dental, Vision o PTO o Retirement Matching oTuition reimbursement o Discount programs o FSA (Flexible SpendingAccounts) o Identity Theft Protection o Legal Aid Williamson Healthis an equal-opportunity employer and a drug-free workplace.

Position Summary:

Assists the Patient Access Director in planning,directing, updating, and evaluating the processes performed in thevarious locations of the Patient Access Department. Ensures thatservices provided are safe, efficient, and professional in mannerand consistent with departmental and hospital policies. Develops,implements, and evaluates staff education to meet the specificlearning needs of the Patient Access Staff. Oversees the staff andprocesses in multiple locations, providing supervision, support,and coaching while ensuring adequate staffing coverage. Worksclosely with and cross-trains with the Pre Service Manager toexpedite patient flow and insure patient friendly workflows.

Focuses on the keys to patient access success (quality, service,and finance which are all dependent on the people (staff)performing the work).

Position Requirements:

Formal Education /

Training:

College degree preferred, equivalent work experience willbe considered. Must have a working knowledge of Patient Access andprocesses. Must be detailed oriented with knowledge of insurancesand insurance assignment, collections and must have goodcommunication skills to covey department and hospital policies.

Workplace Experience:

At least five years of clerical officeexperience At least five years of patient access managementexperience required

Equipment and Skills Training:

Telephone,Meditech System, scanning software, Fax, PT650, Label/ArmbandPrinters, Copier, Passport, AccuReg, Cisco phone system, API timeand attendance system, Event notification incident reportingsystem, Healthstream On-line training system, Excel, Word,Internet, PowerPoint, and PBX console

Physical Environment:

Officein all areas pertinent to position

Physical Effort:

Able tocommunicate in English verbally and legibly Efficient oral andwritten communication Prolonged sitting, consistent keyboard andterminal usage Standing, walking, bending, Ability to push patientsin wheelchairs Ability to work well under pressure, to functiondependently and independently

Key Results:

Coordinates dailyoperations of the Patient Access department in all assignedlocations. Recommends and implements changes of current processesin a cost effective manner. Coordinates staffing of PatientRegistration department to ensure maximum effectiveness andefficiency. Ensures cash management procedures are current and arebeing followed. Facilitates staff development, assists with theorientation/training of new personnel, and participates in thedevelopment of educational program for co-workers. Maintainsknowledge and communicates with staff regarding changes in systemsand/or processes. Maintains working knowledge of all positions indepartment, Meditech modules and other systems used in thedepartment. Uses systems to support/enhance workflows. Works withother departments on issues pertaining to the registration process.

Completes employee evaluations and reviews with staff in a timelymanner in accordance with JCAHO standards. Completes time andattendance edits timely and maintains accuracy in accordance withhospital and departmental policies. Communicates effectively withstaff through staff meetings, email, huddle and individually.

Follows through with issues and responds to others in a timelymanner with resolution. Seeks and performs other related dutiesassigned by the patient access director. Maintains PatientRegistration reports for timely billing and activation ofPRE-status accounts. Ensures VMB is kept up-to-date. Works closelywith Pre Service Manager to ensure efficient and customer focusedwork flows are in place. Supervises, supports and coaches staff.

Effectively manages employees. Re-recruits high-performers andeffectively deals with low-performers. Selects and hires well. UsesLEAN problem solving methodologies effectively. Facilitatesresolution to root causes of issues.