Director-Patient Experience Position Available In Shelby, Tennessee
Tallo's Job Summary: The Director-Patient Experience role at BMHCC System Services in Memphis, TN involves providing leadership, overseeing patient experience goals and initiatives, and working closely with hospital leaders to identify improvement opportunities. Responsibilities include auditing, data analysis, developing solutions, coaching staff, and ensuring consistent application of tools. This full-time position requires strong communication and organizational skills.
Job Description
Director-Patient Experience
Job ID:
31637
Job Category:
Human Resources
Work Type:
Full Time
Work Schedule:
Days
Department:
Human Resources
Facility:
BMHCC System Services
Location:
Memphis, TN
Overview
Provides leadership and oversight with system and entity leaders and their teams to support the deployment of patient experience goals and initiatives. Responsibilities include, but are not limited to, participating in the development and deployment of patient experience strategies ensuring a consistent experience across the system. Works closely with hospital and entity leadership teams to identify, prioritize, plan, and oversee improvement efforts.
Essential Job Functions:
Oversees and coordinates efforts to performance unit level auditing, data analysis and process observations in order to identify “current state” service gaps.
Works with CXO and entity leadership teams to develop/design effective/innovative solutions to address service gaps.
Provides consultation and coaching services to leadership and frontline team members relevant to assigned project and/or focus area.
Performs periodic audits to ensure consistent application of evidence-based tools and techniques.
Assists in the development, implementation and evaluation of best practices or related PX trends for service improvement in order to address broad range of customer service operational issues based upon evidence based data / metrics.
Works with CXO and other members of entity level patient experience teams to ensure consistency and seamlessness in the patient experience.
Participates in entity patient and family councils and advisory groups and uses feedback to strengthen local patient experience efforts throughmunity awareness.
Maintains legalpliance with all federal, state and local regulatory agencies.
Performs other duties as assigned.
