Patient Service Manager Position Available In Wilson, Tennessee
Tallo's Job Summary: The Patient Service Manager role involves leading and managing a team to ensure high-quality service, patient satisfaction, and nutritional needs are met. This position requires experience in team management and customer service, as well as computer proficiency. HHS, a family-owned business, offers benefits such as paid time off, insurance, and career development opportunities.
Job Description
Job Description:
Provide leadership that supports a team environment thatfosters morale, passion, quality, and respect Lead and manage team member recruiting, training,development Perform daily inspections and assessments and coach and counselteam members Provide education to patients, families, nursing, food service,and other facility staff on nutritional needs Coordinate and evaluate food service standards to ensurepatient satisfaction and nourishment Take action and provide excellent customer service to correctany issues that occur Implement, manage, and maintain the patient ambassador programfor high-quality service Collaborate with department, facility, and company leadershipto achieve goals
Skills Interpersonal Skills:
Ability to interact with individuals ofall backgrounds
Communication:
Effective written, spoken, and non-verbalcommunication
Customer Service:
Service-oriented mentality with a focus onexceeding expectations
Professionalism:
Maintain a positive and professionaldemeanor
Proactivity:
Self-motivated with the ability to effectivelyprioritize projects and needs
Team Player:
Willingness to provide support where needed toachieve outcomes
Business Ethics:
Demonstrate integrity, respect, and discretionin all business dealings
Organization:
Attention to detail and ability to effectivelymanage tasks in a fast-paced environment Requirements Experience managing a team and in customer service Computer experience with word processing, spreadsheets, andvarious software Must be willing to relocate for promotion opportunities NotRequired but a Big Plus Certified Dietary Manager, Registered Dietitian, or LicensedDietitian preferred What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee Assistance Program (EAP) Career development and ongoing training Important to Know Many healthcare facilities require employees to be fullyvaccinated against COVID-19 or have an approved exemption inplace. Veterans and candidates with military experience are encouragedto apply. HHS is an Equal Employment Opportunity Employer committed toworkplace diversity and inclusion. Who is HHS HHS is a private,family-owned business dedicated to caring for its team members andproviding honest, quality-driven customer service. Founded in 1975as Hospital Housekeeping Systems, today HHS provides servicesincluding housekeeping, food, and facility management to nearly1,000 customers across six industries. We are growing rapidly andseeking motivated leaders to join us for the next stage of ourjourney. We support and encourage growth from within and believethat we have countless future leaders in our organization who arewaiting for their next opportunity. Our Diversity, Equity, andInclusion (DEI) Team supports a work environment where individualsof all backgrounds are heard, respected, and encouraged to grow.
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