Healthcare Services Supervisor Position Available In Chittenden, Vermont

Healthcare Services Supervisor Champlain Toxicology Lab 179 South Winooski Avenue, Burlington, VT 05401

About Us:

Champlain Toxicology Lab is committed to supporting healthcare providers and patients throughout Vermont with high-quality toxicology services. Our Burlington-based Patient Service Center (PSC) plays a critical role in ensuring efficient, compassionate, and compliant services for our patients, many of whom are in active recovery. We are seeking a dynamic Patient Services Manager to lead this vital office.

Position Summary:

The Patient Services Manager will oversee the day-to-day operations of our Burlington Patient Service Center, supervising a small team, managing patient engagement services, and overseeing the full lifecycle of telecollection kit logistics. This role requires a detail-oriented, compassionate, and tech-savvy leader who thrives in a multi-tasking environment.

Key Responsibilities:

1. Team Leadership & Staff Management Supervise and support a team of Patient Service Representatives. Ensure adherence to Standard Operating Procedures (SOPs). Foster a positive and engaging workplace culture. Provide mentorship, assign daily tasks, and manage scheduling, PTO, and performance evaluations. Motivate staff and model professionalism and patient-first service. 2. Patient Engagement & Office Operations Oversee all patient service workflows and communications with patients, clinicians, nurses, and physicians. Maintain and update patient records across multiple digital platforms. Ensure quality and compliance in observed/unobserved sample collections (on-site, off-site, and remote). Identify and implement process improvements to enhance efficiency and patient experience. Work collaboratively with Sales and Account Management teams. 3. Telecollection Kit Oversight & Shipping Manage the full telecollection kit process: need identification, ordering, assembly, and shipment. Oversee kit accuracy, USPS shipping processes, and inventory management. Identify opportunities for streamlining and improving kit logistics and productivity.

Qualifications:

Required:

2+ years of experience in office or administrative management (medical or clinical office experience preferred, but not required). Proven ability to lead teams, manage workflows, and maintain a high standard of service. Excellent organizational skills (physical and electronic). Proficient with digital tools and platforms; ability to quickly learn new systems. Strong interpersonal and communication skills.

Preferred:

Experience with logistics and/or shipping coordination. Familiarity with systems such as LIMS, HL7, patient portals, and USPS shipping software.

Additional Requirements:

On-site role: Monday-Friday, 8:30 AM-5:00 PM. Extended hours (7:30 AM-6:00 PM) required 2-4 times per month. Valid Vermont driver’s license and personal vehicle required (parking permit provided). Occasional off-site collections and local sample transport may be needed. Ability to lift up to 40 lbs. Compassion for patients in recovery and a desire to support their care journey.

What We Offer:

Salary is commensurate with experience. Opportunity to grow with an expanding company serving communities throughout Vermont. Supportive leadership team and collaborative work environment. Direct impact on patient care and community well-being.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Schedule:

Day shift Monday to

Friday Experience:

supervisory: 1 year (Required) Ability to

Commute:

Burlington, VT 05401 (Required)

Work Location:

In person