Home Care Coordinator / Admin Assistant Position Available In Cumberland, North Carolina

Home Care Coordinator / Admin Assistant Life Net Services, LLC – 3.8 Fayetteville, NC Job Details Part-time | Full-time $11 – $13 an hour 1 day ago Qualifications Customer service Organizational skills Phone etiquette Communication skills Entry level Time management Office experience Full Job Description Our Office is looking for a comprehensive and compassionate Home Care Coordinator/ Administrative Assistant who can handle all general office duties.

Department & Position Overview:

The Care Coordinator guides patients and caregivers through their home care journey. This role provides an exceptional customer service experience while ensuring that our patients are receiving the care they need. We value your empathetic customer service approach and your “can-do” positive attitude that ensures our patients and caregivers feel heard and cared for.

Everyday You Will:

Schedule field staff to provide service for clients Interact with families, clients and caregivers about services Provide clients and caregivers with accurate schedules. Follow-up with clients and caregivers regarding coverage, and cancellation of staff. Maintain management team of changes in the status of clients and caregivers. Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements. Follow all HIPAA Privacy and Security Rules. Manage inbound and outbound calls and meet expected metrics, KPI’s and quality of service standards Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship Review, assess and resolve the patient/caregivers needs and understand the reason for inbound inquiries Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner Assist and resolve pre-billing, payroll issues and partner with HR Serve as a key point-of-contact for enrolled caregivers for non-clinical inquiries such as pay discrepancies, timesheet errors, direct deposit changes, schedule changes of caregivers, and more. De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution Adhere to a revolving monthly client service and compliance standard Effectively input and update the case file and account data within our Electronic software

Ideal Candidate Will Possess:

Proven Exceptional Customer Service experience Strong customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns Must have poise and patience when dealing with customers Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone Attention to detail and data accuracy Ability to meet and/or exceed weekly targets or metrics Excellent communication (written and verbal) and organization skills Effective time management, prioritization and multitasking skills Proactive with a commitment to excellence in your work Flexibility and openness as the role and responsibilities may change and or evolve as we grow! The ideal candidate is an experienced professional and an excellent communicator who understands the importance of building and maintaining solid working relationships. This position requires exceptional attention to detail and an ability to plan, organize and execute daily procedures smoothly, as well as handle a wide range of administrative tasks in a timely manner.

Job Types:

Full-time, Part-time Pay:

$11.00 – $13.00 per hour

Schedule:

Monday to Friday Ability to

Commute:

Fayetteville, NC 28305 (Required) Ability to

Relocate:

Fayetteville, NC 28305: Relocate before starting work (Required)

Work Location:

In person