Laboratory IT Technician Position Available In Hillsborough, Florida

Laboratory IT Technician Unified Women’s Healthcare – 3.2

Tampa, FL Job Details Estimated:

$49.8K – $60.2K a year 1 day ago Qualifications Computer Science Software troubleshooting Customer service 5 years Software deployment Laboratory experience Bachelor’s degree CompTIA Network+ IT Senior level CompTIA Security+ Citrix Bachelor of Arts CompTIA A+ Information Technology Full Job Description Overview

ONSITE ONLY-TAMPA AREA

The Laboratory IT Technician will provide technology support for the Laboratory location. This includes configuration and management of the Laboratory Information System (LIS), providing tier-one and tier-two helpdesk support, and other activities to support technology in the location. Responsibilities Configures, administers security, manages and tests implementation of Lab Information System (packaged software) deployment at the site. Ensure ongoing LIS proficiency and provide company-wide training and documentation in respect to any changes or upgrades. Assist with change control impact assessments relating to the LIS system. Provides vendor management support by working with the LIS vendor on future upgrades, modifications, and other business needs within the LIS. Solves user technology problems at the workstation level including desktop, laptop, tablet, cell phone and related peripheral hardware or software applications and services. Champions customer support through positive interaction and advocacy of all end-user issues from initial contact through resolution. Works to maintain server, network and other infrastructure at the site with the support of engineering team. Point person for facility related matters at the location including but not limited to testing of the backup generator. Maintains all information relating to all technology assets, problems, solutions, and changes within the purview of the Helpdesk. Provides tier one support including answering phones, documenting tickets, problem routing, dispatching, end-user training, and basic troubleshooting for end-user devices. Provides tier two support including advanced device troubleshooting, problem escalation, work order management spare inventory management, PC imaging, device setup, backup support, and documentation. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Qualifications At least 5 years previous Information Technology experience required; previous experience in healthcare strongly- preferred. LIS Package Software Maintenance and Support – Experience supporting a lab information software deployment (ideally Vital Axis but experience with a similar solution acceptable). Bachelor’s degree (B. A.) from four-year College or university; 5 plus years related experience and/or training; or equivalent combination of education and experience. A+, Network+, Security+, ITIL, Microsoft or other industry standard certifications are preferred, but not required. O365, Mimecast, OKTA, Salesforce, Citrix-preferred.