Dental Lab Technician II (QC Fixed) Position Available In McMinn, Tennessee
Tallo's Job Summary: Join National Dentex as a full-time Dental Lab Technician II at NDX Rogers in Athens, TN. This role involves conducting quality inspections, handling technical calls, and analyzing remakes. Required skills include computer proficiency, strong communication, and attention to detail. Benefits include health insurance, paid time off, and 401K with company contribution. Minimum qualifications include a high school diploma and 5 years of dental customer service experience.
Job Description
Dental Lab Technician II (QC Fixed) 2.6 2.6 out of 5 stars Athens, TN 37303 Join National Dentex – a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Rogers in Athens, TN, for a full time Dental Lab Technician II. The regular hours for this position are 7:30 a.m. to 5:30 p.m., Monday through Thursday, 7:30 a.m. to 11:30 a.m. on Friday and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the
Position:
Process outgoing calls in a timely manner Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate. Analyze remakes by customer and ensure any issues are resolved Participate in department meetings to share customer feedback QC data with department manager for resolution Work with sales team members and assist with programs as needed. All other duties as assigned.
Skills and Abilities Required:
Ability to facilitate in 2 or more assigned technical areas Must have computer skills including typing and familiarity with Microsoft Office products. Verbally communicate via telephone-maintaining a positive demeanor Verbally communicate with all levels of staff-maintaining a positive demeanor Takes initiative Excellent listening skills Attention to detail
Minimum Education and Experience Required:
High school diploma or GED equivalent Minimum 5 years’ experience of direct dental customer service experience on technical related issues PC literacy required: MS Office Skills (Outlook, Word, Excel) Competencies Strong Communication Skills Customer Focus Problem Solving Decision Quality Willingness to
Learn Productive Work Habits Hazardous Materials or Equipment Used:
All Office Equipment Potential Exposure to
Bloodborne Pathogens Physical Requirements:
Perform tasks at multiple workstations-standing and sitting for extended periods of time. Experience Required 1 year(s): At least one year experience in the denture department. Education Required High School or Equivalent or better
