Supervisory Medical Support Assistant Position Available In Pulaski, Arkansas

Supervisory Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Central Arkansas Veterans Healthcare System (CAVHS) Summary This Supervisory Medical Support Assistant (SMSA) position is in the Clinical Practice Management (CPM) of the Central Arkansas Veterans Healthcare System (CAVHS) loced in North Little Rock, Arkansas. Overview Accepting applicions Open & closing des 06/18/2025 to 06/30/2025 Salary $55,328 – $71,932 per year Pay scale & grade GS 8 Locion 1 vacancy in the following locion: North Little Rock, AR 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBST-12751909-25-TB

Control number 839140000 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency This vacancy is ONLY open to current permanent Central Arkansas Veterans Healthcare System (CAVHS) employees including sellites.

Videos Duties Medical Support Assistant:

The Supervisory Medical Support Assistant position serves as the direct line supervisor and is a foundional role within the VHA and is responsible for performing a variety of technical support duties th facilite the work of the medical facility who provide direct pient care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to: Responsible for initiing and carrying out a wide range of administrive functions associed with providing overall care and trement for all veterans and non-veterans reporting to the facility. Collabores with larger health care system providers including VA and non-VA specialists, hospitalists, diagnostic and treing facilities, and community based programs. Receives face-to-face and phone requests, orders with varying degrees of urgency and equipment issues th need tention. Operes effectively under a fast-paced and often changing conditions utilizing organizional skills by appropriely responding to and prioritizing work tasks. Responsible for the day-to-day workload flow, assuring th workload is assessed and distributed to assure timely accomplishment of tasks and assuring th each employee has enough work to keep busy and productive. Monitors stus of work in order to make necessary adjustments in accordance with established priorities. Obtains assistance from the Administrive Officer on unusual problems as they arise, including but not limited to backlogs, coverage issues and procedural problems th cannot be elimined or handled promptly. Assures on-the-job training for any new MSA in accordance with established policies and procedures. Participes in the collection of da and preparion of reports for Quality Assurance monitors. Responsible for oversight, assuring all general administrive functions are competed according to standards. Responsible for ensuring adeque scheduling of the unit/clinic and training staff and has full supervisory authority to address employee conduct and performance issues and completes recurring reports and performance evaluions in a timely manner. Participes on service and medical center committees and task forces to improve the quality of pient care. Identifies educional needs of staff and ensures th these needs are addressed.

Work Schedule :

Monday – Friday, 8:00 a.m. – 4:30 p.m. CST, schedule discussed during the interview process and is subject to change based on Agency needs. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Stion (Relocion Assistance):

Not Authorized Pay:

Competitive salary and regular salary increases

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework :

Not Available Virtual:

This is not a virtual position. Functional Stement # : 598-00545-F Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. May be required to complete a pre-employment physical evaluion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

United Stes Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Educion. (1) Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Educion. One year above high school; OR, (3) Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. Certificion. None required.

Physical Requirements:

See VA Directive and Handbook 5019. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Grade Determinions:

To qualify for the GS-08 level, your resume must demonstre you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties th demonstre you possess the KSAs listed. Resume must include hours per week for work experience credit. Supervisory Medical Support Assistant, GS-08 (a) Experience . One year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrive pient support staff in a non-VA medical inpient, outpient, or interdisciplinary setting.

Experience includes:

Utilizing pient systems to provide interdisciplinary support to multiple clinics, providing staff training, managing staff workload, following up on pending issues OR Performing supervisory duties including work assignments, performance evaluions, selection of staff, deleging authority, providing staff development, and overseeing people and programs in a pient support setting. (b) Assignment. Supervisory MSAs this level plan and direct programs medical centers and/or sellite outpient clinics. They have full responsibility for supervising least one subordine MSA team leader, supervisor, or equivalent administrive pient support staff in a non-VA medical inpient, outpient, or interdisciplinary setting. Assignments this level include but are not limited to: evaluing the work of subordine staff; resolving complex problems to ensure pient services are met; evaluing new products, equipment, and systems to make recommendions for improved operions; identifying educional or training needs; making final decisions on hiring selections; evaluing performance, and taking disciplinary action when necessary. The employee has administrive and professional responsibility for planning and directing the subordine lead, supervisor, and MSA’s activities. Responsible for extracting and analyzing da to provide reports to senior management in support of tracking measures. (c) Demonstred Knowledge, Skills, and Abilities. Candides must demonstre all of the KSAs below: Ability to provide the full range of administrive and supervisory duties to least one subordine MSA supervisor or team leader in a pient support setting which includes assignment of work, performance evaluions, selection of staff, and recommendion of awards and/or advancements. Ability to collabore, communice, and demonstre customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulions. Ability to provide briefings, orientions, staff development, and training in a pient support setting. Ability to manage fiscal mters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading pient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collabore and resolve problems within a complex systems environment. •Resume must include hours per week for work experience credit.•

Preferred Experience:

Has experience scheduling appointments. Has excellent customer service skills. Can maneuver

CPRS, VISTA

GUI, and VISTA. Can pull Consult Reports for Pending, Active, and Scheduled. Has experience on the ACD line. Must be able to multitask. Demonstres knowledge of clinic management. Assures accuracy in appointment management, clinic utilizion, clinic access, and the coordinion of all administrive informion between the professional staff and the pient. Able to confidently and competently train scheduling staff. Has a vast knowledge of nional and local scheduling policies and SOPs.

Reference:

For more informion on this qualificion standard, please . The full performance level of this vacancy is GS-08.

Physical Requirements:

Physical aspects associed with work required of this assignment are typical for the occupion, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment:

Work is performed in an office/clinic setting with minimal risks th requires normal safety precautions; the area is adequely lighted, heed, and ventiled. However, the work environment requires someone with the ability to handle several tasks once in sometimes stressful situions.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Foreign Educion. To be creditable, educion completed outside the U.S. must have been submitted to a prive organizion th specializes in the interpretion of foreign educional credentials and such educion must have been deemed least equivalent to th gained in conventional U.S. programs. Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/

Notificion of Personnel Action Resume Requirement:

Your resume must include the following informion for each job listed: Job title Duties (be as detailed as possible) Month & year start/end des (e.g. June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. SF-50, Notificion of Personnel Action (REQUIRED for ALL current Federal Employees): Most recent, non-Award SF-50 to verify Tenure and Experience (Award SF-50s do not provide sufficient informion). You can find your lest SF-50 in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. Federal Employees received an SF-50 on 01/12/2025. Failure to provide the

REQUIRED SF-50

(s) will result in disqualificion.

Performance Appraisal:

Most recent copy is

REQUIRED

for ALL current Federal Employees to verify Promotion Eligibility You can find your most recent Performance Appraisal in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Other (1) Performance Appraisal Resume SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

Does not apply to Internal announcements. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/30/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Trudy Begay Phone Address John L McClellan Memorial Veterans’ Hospital 4300 West Seventh Street Little Rock, AR 72205 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/

Notificion of Personnel Action Resume Requirement:

Your resume must include the following informion for each job listed: Job title Duties (be as detailed as possible) Month & year start/end des (e.g. June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. SF-50, Notificion of Personnel Action (REQUIRED for ALL current Federal Employees): Most recent, non-Award SF-50 to verify Tenure and Experience (Award SF-50s do not provide sufficient informion). You can find your lest SF-50 in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. Federal Employees received an SF-50 on 01/12/2025. Failure to provide the

REQUIRED SF-50

(s) will result in disqualificion.

Performance Appraisal:

Most recent copy is

REQUIRED

for ALL current Federal Employees to verify Promotion Eligibility You can find your most recent Performance Appraisal in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Other (1) Performance Appraisal Resume SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

Does not apply to Internal announcements. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/30/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Trudy Begay Phone Address John L McClellan Memorial Veterans’ Hospital 4300 West Seventh Street Little Rock, AR 72205 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/18/2025 to 06/30/2025 Salary $55,328 – $71,932 per year Pay scale & grade GS 8 Locion 1 vacancy in the following locion: North Little Rock, AR 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBST-12751909-25-TB

Control number 839140000 ., .