Advanced Medical Support Assistant (Community Care) Position Available In Alachua, Florida

Advanced Medical Support Assistant (Community Care) Department of Veterans Affairs Veterans Health Administrion North Florida/South Georgia VA Health System Summary This position is loced North Florida/South Georgia Veterans Health System (NF/SG VHS) Community Care Service. The

NF/SG VHS

is a comprehensive and integred health care delivery system th provides quality clinical programs and services to Veterans. We offer primary health care services, as well as highly specialized, technologically advanced clinical care. The System includes two hospitals, three large sellite outpient clinics, and several small community-based outpient CBOCS. Overview Accepting applicions Open & closing des 04/22/2025 to 05/06/2025 Salary $46,979 – $61,071 per year Pay scale & grade GS 6 Locion 8 vacancies in the following locion: Gainesville, FL Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12728417-25-YAH

Control number 835643700 This job is open to Federal employees – Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Clarificion from the agency Open only to permanent VHA employees. Please provide a copy of your most current SF50 as proof of your stus as a current permanent VHA employee to be considered for this position. First area of considerion for current permanent employees of North Florida/South Georgia employees. Second area of considerion for other VHA employees and other federal employees. Videos Duties The Advanced Medical Support Assistant (AMSA) for Community Care Service, works collaborively in an interdisciplinary coordined care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely trement of pients and maintains appointment schedules for one or more outpient clinics.

Duties and program responsibilities include:

The Advanced Medical Support Assistant (AMSA) position serves as a member of the Community Care Consult team. The AMSA works collaborively with other members of expanded health care teams (i.e. PACT, specialty care) including Community providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborions also occur with larger health care system providers including VA and Community specialists, hospitals, diagnostic and treing facilities, and community based programs. The AMSA works collaborively in an interdisciplinary coordined care delivery model (i.e. PACT, Specialty Clinics, C&P, Community Care) and performs receptionist duties, customer service and other duties assigned for the proper and timely trement of pients and maintains appointment schedules for all Community Care. Communices with Community Care providers to ensure they accept VA pients and payments, prepare any required pre-appointment documents, schedules the approprie level of care and Community Care Advanced Medical Support Assistant Functional Stement documents the schedule in the approprie consult. Obtains medical documention from Community providers, scans to approprie consult within CPRS and view alerts the VA providers for continuity of care. Coordines internal and external care between customers and providers. Enters and edits Community Care program authorizions in the Fee Basis Computer System and mails/faxes letters to vendors and pients. Incumbent schedules community clinic appointment using VistA scheduling options and linking appointment to consult. Complete verificion with Community providers th pient made scheduled appointment. Meets the needs of customers while supporting VA missions. Consistently communices and tres customers (veterans, their representives Community Care Advanced Medical Support Assistant Functional Stement ors, staff, and internal and external providers) in a courteous, tactful, and respectful manner.

SELECTION CRITERIA FOR COMMUNITY CARE-PREFERRED EXPERIENCE 2-3

years of administrive and/or clinical background, preferred. Demonstres the ability to schedule and coordine appointments. Demonstres dependability and flexibility. Demonstres strong ability to function independently. Experience working with excel spreadsheets and word documents, required. Evidence of self-direction. Excellent customer service and communicion skills. Have a basic understanding of organizion and administrion of multifaceted health care delivery systems, specialty and subspecialty care, da base management. Prior VA experience, preferred.

Work Schedule :

Monday – Friday, 0800 – 1630 primary tour of duty with off-tour/weekend rotion as needed, to meet demands of the service. Functional Stement # : 51007F Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

(a)

United Stes Citizenship :

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. (b) Experience and Educion. 1) Experience. Six months experience of clerical, office, [customer service], or other [administrive] work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Educion . One year above high school; OR, (3) Experience/Educion Combinion . Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. (c) Certificion . None Physical Requirements – See VA Directive and Handbook 5019. English Language Proficiency – Medical Support Assistants (MSAs) must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Grade Determinions :

GS-06 Advanced Medical Support Assistant Experience – One (1) year of experience equivalent to the next lower (GS-05) grade level. Assignment . The Advanced MSA provides specialized and expert administrive pient support while working collaborively in an interdisciplinary coordined care delivery model. Work involves specialized administrive judgment and the flexible use of a wide range of clinical flow processes reling to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrive guidelines. Expertise in utilizing numerous advanced pient systems in support of multiple clinics involved in an interdisciplinary coordined care delivery model. Coordines with the pient care team to review clinic appointment availability (utilizion) to ensure th clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs this level develop and/or maintain effective and efficient communicion with the pient, interdisciplinary coordined care delivery model teams, VA medical centers, and other agencies (e.g., assist with communicions during the inpient to outpient discharge; communice with non-VA medical facilities; prepare correspondence to notify pients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments this level include, but are not limited to: processes incoming pient secure messaging through MyHealthyVet and coordines with care team as approprie; participes in team huddles and team meetings to manage, plan, problem solve, and follow-up with pient care by sharing informion and collaboring with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and pient needs; identifies incomplete encounters and communices findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters approprie informion into the electronic record; monitors pre-appointment informion and/or requirements to assure readiness for pient /procedure; manages pient systems to verify and valide accuracy and resolve issues; evalues pient informion and clinic schedule lists to determine whether the pient requires an immedie appointment; informs team members about shared pients (i.e)., those who receive their care multiple VA centers or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrive independence, complexity (difficulty), and range of variety as described in this standard the specified grade level and be performed by the incumbent least 25% of the time. GS-06 level

Knowledge, Skills, and Abilities:

In addition to the required experience, candides must demonstre the following Knowledge, Skills, and Abilities the GS-06 level: Ability to collabore and communice with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions Ability to communice tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals) as it reles to access to care Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care, administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians

References:

VA Handbook 5005/117. The full performance level of this vacancy is GS-6

Physical Requirements:

The Advanced Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associed with prolonged use of automed da processing equipment. Educion There is no educion substitute for GS-6. Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. 1. Resume – for each job held, you must list the following: ( REQUIRED) We cannot make assumptions regarding your qualificions. Job Title Des worked (Month/Year – Month/Year) Hours worked per week Detailed description of duties performed Be sure th your resume clearly supports your responses to all of the questions in the announcement by addressing your work experience in detail. Even though we do not require a specific resume form, your resume must be clear so th we are able to fully evalue your qualificions. If we are unable to mch your experiences with the positions held, you may lose considerion for this vacancy. 2. SF-50 – Notice of Personnel Action – most recent copy with Title, Grade, Step and Tenure or copy. Proof of Area of Considerion and Proof of Qualificion. ( REQUIRED) Performance Appraisal Resume SF-50/ Notificion of Personnel Action Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/06/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Yolanda Hawkins Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. 1. Resume – for each job held, you must list the following: ( REQUIRED) We cannot make assumptions regarding your qualificions. Job Title Des worked (Month/Year – Month/Year) Hours worked per week Detailed description of duties performed Be sure th your resume clearly supports your responses to all of the questions in the announcement by addressing your work experience in detail. Even though we do not require a specific resume form, your resume must be clear so th we are able to fully evalue your qualificions. If we are unable to mch your experiences with the positions held, you may lose considerion for this vacancy. 2. SF-50 – Notice of Personnel Action – most recent copy with Title, Grade, Step and Tenure or copy. Proof of Area of Considerion and Proof of Qualificion. ( REQUIRED) Performance Appraisal Resume SF-50/ Notificion of Personnel Action Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/06/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Yolanda Hawkins Phone Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/22/2025 to 05/06/2025 Salary $46,979 – $61,071 per year Pay scale & grade GS 6 Locion 8 vacancies in the following locion: Gainesville, FL Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 6 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTC-12728417-25-YAH

Control number 835643700 ., .