Documents Management Medical Assistant Position Available In Brevard, Florida

Documents Management Medical Assistant The Brevard Health Alliance Inc – 2.8

West Melbourne, FL Job Details Estimated:

$34.5K – $39.3K a year 1 day ago Benefits Loan repayment program Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Loan forgiveness Qualifications Bilingual Microsoft Word Microsoft Excel Microsoft Outlook CCMA Certification Medical office experience HIPAA Mid-level Microsoft Office eClinicalWorks High school diploma or GED Organizational skills 1 year Medical terminology Documentation review Communication skills Full Job Description Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Documents Management Medical Assistant to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually. Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility. We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Documents Management Medical Assistant listed below.

POSITION SUMMARY

The Documents Management Medical Assistant plays a critical role in supporting clinical efficiency and patient satisfaction by managing the flow of clinical documentation, messages, and refill requests in the electronic health record (EHR). This role ensures timely triage, assignment, and resolution of provider desktop items—freeing up provider time and enabling faster response to patient needs. The MA collaborates with clinical and administrative staff to maintain accurate records, respond to patient inquiries, and streamline care delivery. This position directly contributes to patient-centered care, provider satisfaction, and improved communication across the care team.

GENERAL EDUCATION REQUIREMENTS

High School Diploma or GED required Graduation from an accredited Medical Assistant program (CCMA or RMA), or 2 years’ experience as an MA At least 1 year of experience in a medical office, health center, or outpatient clinical setting required

ADDITIONAL QUALIFICATIONS

Excellent written and verbal communication skills Demonstrated ability to multitask, prioritize, and manage time-sensitive requests Proficiency in navigating EHR platforms; experience with eClinicalWorks strongly preferred Familiarity with medical terminology, documentation workflows, and refill request processes Strong organizational skills and attention to detail Basic understanding of HIPAA regulations and patient confidentiality Proficiency in Microsoft Office (Word, Outlook, Excel) Bilingual language skills a plus

PRIMARY ACCOUNTABILITIES

Review and address within scope any incoming documents (labs, consults, imaging, external records) within the EHR; if outside of MA scope, route to the appropriate care team member, ensuring turnaround within 24-48 hours Triage and process patient refill requests according to established protocols, typically within 1 business day Monitor and assist with the resolution of provider desktop items, including telephone encounters, patient messages, and refill requests Ensure timely documentation and accurate categorization of all received records and communications Support reduction of provider burden by handling routine messages, document intake, and follow-up needs without unnecessary provider interruption Communicate with patients via phone and/or EHR portal to provide updates, confirm care plans, or relay provider instructions Collaborate with clinical and administrative teams to escalate priority concerns and facilitate same-day resolution where needed Maintain clear documentation of all communication, triage actions, and completed tasks in the patient record Participate in team huddles and staff meetings to support consistent workflows and cross-site alignment Uphold a high level of professionalism and customer service in all patient and provider interactions