Medical Assistant/Front Desk Position Position Available In Duval, Florida

Medical Assistant/Front Desk Position 4.2 4.2 out of 5 stars Jacksonville, FL 32207 Come join the team at Jacksonville Sinus & Nasal Institute, Jacksonville’s premier location for treatment and management of sinonasal disorders. A part of North Florida Surgeons and affiliated with Baptist Health, this new and growing practice of fellowship-trained sinus surgeons is seeking a motivated and patient-centric care team to create a culture of excellence for patients throughout northeast Florida and southeast Georgia. “This is an exciting opportunity to join our practice. This role may transition into other responsibilities within a couple of months. We are seeking a flexible and adaptable individual who is eager to learn and contribute to various aspects of our office operations. This may include assisting with medical assistant duties when needed, such as rooming patients and cleaning instruments, helping with authorizations, or providing general administrative support. As we continue to expand, responsibilities may evolve, but we are committed to distributing tasks evenly to foster a supportive and sustainable work environment. We pride ourselves on cultivating a close-knit, family-like atmosphere where teamwork and mutual support are paramount. We are looking for a team member who is willing to jump in and assist wherever needed, ensuring that everyone feels valued and no one experiences burnout. If you thrive in a collaborative and dynamic setting, we encourage you to apply!” Job Description To welcome and introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications Schedules appointments following established office protocols Verifies patient insurance benefits, eligibility, and has a clear understanding of co-payments, co-insurance, and deductibles Demonstrates ability to correctly communicate benefits to patients. Obtains and assures appropriate referrals are received before patient visits, including consultations (new and follow-up from hospital) Submitting Orders for testing or consults Collects and posts patient co-payments, co-insurance, and deductibles at time of service as well as any patient outstanding balances. Maintains an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness, and modifying activities if necessary Answers patient calls, electronic messaging, letters, and other correspondence as appropriate in an acceptable time frame Check patients in or out (When covering lunches or when someone is on PTO) Assist MAs with Rooming Patients and cleaning instruments when 2 physicians are in clinic Covering the MA or Front Desk, when someone is on PTO When covering for

MA:

Prep charts Go over MIP items in chart, such as review medications and other medical questions Spray inside of nasal cavity (nostrils) to prepare for nasal endoscopy (You will be trained) Turn over rooms Stock Rooms Let Manager know when items are low Sterilize equipment Submit orders for testing or consults Check clinical inbox and work on incoming items Enroll patients in Dupixent (medication for polyps, if needed) Submit info for auth on Rx when needed Return patient messages within 24 hours

Requirements:

Must be dynamic, energetic, and detail-oriented We are looking for a self-starter possessing strong interpersonal and organizational skills. The applicant must have excellent verbal and written communication skills and the ability to multitask Complies with all Federal, State, HIPAA, and OSHA guidelines as well as organizational policies and procedures Proficiency in Microsoft Office software, especially Excel, Outlook, and Word Ability to support and implement new ideas and technology in daily workload to improve practice workflow Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred Must demonstrate superior customer service skills and communicate with patients in a courteous, professional, cooperative, and respectful manner Establishes and maintains effective working relationships with vendors, employees, other managers, and physicians Must provide two professional references, including preferred mode of contact.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Company paid STD, LTD, Life, 401(K), 6 Paid Holidays Annually, PTO.

Schedule:

Monday

• Thursday 7:30 am
• 3:30 pm or until last patient is completed. Friday
• 7:00 am
• 12:30 pm or until last patient is completed.

At times, it may be required to be here at 6:50 am if covering for MA or Front Desk. Also, there are rarely times when we may be here until 5 pm. Late stays can be rotated with other members of our team. We try to be fair to everyone.

Job Type:

Full-time Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Required) Willing to train for this position, if there is experience in customer service and experience in a fast-paced environment. The ideal candidate will have a “5-star rating” personality and demonstrate professionalism. Bilingual

• Fluent in Spanish and English is a plus.