Medical Support Assistant (Advanced) – Health Benefits/Enrollment clerk Position Available In Escambia, Florida

Medical Support Assistant (Advanced)

• Health Benefits/Enrollment clerk Department of Veterans Affairs Veterans Health Administrion Gulf Coast Veterans Health Care System Summary This Advanced Medical Support Assistant (AMSA) position is in the Medical Administrion Service of the Gulf Coast Veterans Health Care System loced in Biloxi, Mississippi.

Position is physically loced the Joint Ambulory Care Center in Pensacola, Florida. Overview Accepting applicions Open & closing des 06/10/2025 to 06/18/2025 Salary $44,959

• $58,445 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Pensacola, FL 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBST-12746994-25-SB

Control number 838499100 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Open to U.S. Citizens Videos Duties The Advanced Medical Support Assistant position serves as a Health Benefits/Enrollment clerk within the Gulf Coast Veterans Healthcare System. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Scheduling/coordining appointments Collecting, and upding demographic and insurance informion Processing eligibility and deh benefits Managing the NEAR list (New Enrollee Applicion Request) Acting as a receptionist the hospital level, either face-to-face or telephonic Coordining administrive services for Veterans, family members, caregivers, and public, administrive, and clinical staff Interpreting and applying a complex body of pertinent laws, regulions, directives, and policies th rele to the administrion of VA healthcare benefits Conducting special audits, studies, or surveys to be utilized in the development of procedures Genering pient workload reports for validion Monitoring activity in clinical areas to assure consistent and accure reporting Organizing and implementing quality assurance monitors Guiding pients through hospital system, inputs referrals, documents complaints, and provides follow-up and suggests resolutions to supervisor Screening/receiving phone calls in a courteous and timely manner Participing in the daily team let huddles and weekly/monthly team meetings Determining eligibility/entitlement for benefits of all applicants using various methods Assisting with clinic access contingency plans by adjusting appointment times, locion, or des as well as shift pients to other healthcare Collecting, Compiling, and/or tracking of da and stistical informion in support of the organizion’s enrollment/eligibility program and admissions/acute care process utilizing Veterans Administrion (VA), Veterans Benefits Administrion (VBA) and Department of Defense (DOD) guidelines Counseling pients, their families, and agency employees on entitlements to benefits Coordining primary care team assignments for eligible veterans Monitoring the pient dabase for informion to determine applicable co-payments for medical care and medicions Providing informion guidance to agency employees as requested and coordines pient processing activities. Utilizes the VHIC system for eligible Veterans who need a VA Health Identificion Card Processing enrollment applicions Interviewing pients applying for medical benefits Coordining pient requests for transfers to the Community Based Outpient Clinics Assisting in the triage of Castrophic Disability rings requests from pients, Social Worker’s, and Clinicians Triaging hardship determinion requests for Enrollment of Rejected Veterans/ Pients required to pay co-pays for care the time of initial registrions Registering Active-Duty Service Members and works in close liaison with the Transition Care Management Team of Comb Veterans, Military Trement Facility Referrals Processing Pient Da Transfers from surrounding VA Facilities into the Gulf Coast VA Delivery System for pients to receive medical services and specialty care Communicing with the Health Eligibility Center (HEC) in Atlanta, Georgia for the purpose of resolving conflicts relive to eligibility for healthcare

Work Schedule :

Typically Monday thru Friday 8:00am to 4:30pm. Determined by the supervisor. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Stion (Relocion Assistance):

Not Authorized Pay:

Competitive salary and regular salary increases. When setting pay, a higher step re of the approprie grade may be determined after considerion of higher or unique qualificions or special needs of the VA (Above Minimum Re of the Grade).

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 .

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by

VA Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework :

Not Available Virtual:

This is not a virtual position. Functional Stement # : 520-00273-F Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. May be required to complete pre-employment physical evaluion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Basic Requirements United Stes Citizenship . Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Educion. (1) Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Educion. One year above high school; OR, (3) Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. Certificion. None required.

Physical Requirements:

See VA Directive and Handbook 5019. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy. Grade Determinions. To qualify for the GS-06 level, your resume must demonstre you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties th demonstre you possess the KSAs listed. Resume must include hours per week for work experience credit. Medical Support Assistant (Advanced), GS-06 (a) Experience. One year of experience equivalent to the GS-05 grade level. To qualify for this position, you must demonstre in your resume th you have experience th includes: Entering, modifying, retrieving sensitive informion into or from electronic health records, scheduling systems, and/or reports; Scheduling medical appointments in a clinical setting; Performing pient support work; Providing customer service and identifying pient concerns to ensure sisfactory resolution; Advanced level of medical terminology. (b) Assignment. The Advanced MSA provides specialized and expert administrive pient support while working collaborively in an interdisciplinary coordined care delivery model. Work involves specialized administrive judgment and the flexible use of a wide range of clinical flow processes reling to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrive guidelines. Expertise in utilizing numerous advanced pient systems in support of multiple clinics involved in an interdisciplinary coordined care delivery model. Coordines with the pient care team to review clinic appointment availability (utilizion) to ensure th clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs this level develop and/or maintain effective and efficient communicion with the pient, interdisciplinary coordined care delivery model teams, VA medical centers, and other agencies (e.g., assist with communicions during the inpient to outpient discharge; communice with non-VA medical facilities; prepare correspondence to notify pients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). (c) Demonstred Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstre ALL of the following KSAs in your resume : Ability to collabore and communice with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions. Ability to communice tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals) as it reles to access to care. Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

Preferred Experience:

Knowledge of multiple electronic systems and current computer technology regarding scheduling applicions i.e. opering computer systems and applicions, such as VISTA, ESR, BTSSS, CPRS, and Microsoft applicions. Eligibility experience with regards to VA medical care, priorities for care, release of informion, Health Informion Portability and Accountability Act (HIPM) Laws, and the Community Care Coordinion (CC) programs.

• Resume must include hours per week for work experience credit.

•

References:

For more informion on this qualificion standard, please . The full performance level of this vacancy is GS-06.

Physical Requirements:

Physical aspects associed with work required of this assignment are typical for the occupion, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment:

Work is performed in an office/clinic setting with minimal risks th requires normal safety precautions; the area is adequely lighted, heed, and ventiled. However, the work environment requires someone with the ability to handle several tasks once in sometimes stressful situions.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Foreign Educion. To be creditable, educion completed outside the U.S. must have been submitted to a prive organizion th specializes in the interpretion of foreign educional credentials and such educion must have been deemed least equivalent to th gained in conventional U.S. programs. Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above. 1st Area of Considerion

• current permanent Gulf Coast Veterans Health Care System employees including sellites 2nd Area of Considerion
• current permanent VA Nionwide employees 3rd Area of Considerion
• current permanent Federal employees of other Agencies 4th Area of Considerion
• All other Applicants

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have

• whether you’re a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes:

Resume Resume Requirement:

Your resume must include the following informion for each job listed: Job title Duties (be as detailed as possible) Month & year start/end des (e.g. June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. SF-50, Notificion of Personnel Action (REQUIRED for ALL current Federal Employees): Most recent , non-Award SF-50 to verify Tenure and Experience (Award SF-50s do not provide sufficient informion). You can find your lest SF-50 in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. Federal Employees received an SF-50 on 01/12/2025. Failure to provide the

REQUIRED SF-50

(s) will result in disqualificion.

Performance Appraisal:

Most recent copy is

REQUIRED

for ALL current Federal Employees to verify Promotion Eligibility You can find your most recent Performance Appraisal in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (VA) Other (1) Performance Appraisal Resume SF-15 SF-50/ Notificion of Personnel Action Transcript Selections from this announcement made without regard to Veterans preference in accordance with OCHCO Bulletin ded 10/01/2024. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/18/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Susie Bryan Phone Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full

• and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes:

Resume Resume Requirement:

Your resume must include the following informion for each job listed: Job title Duties (be as detailed as possible) Month & year start/end des (e.g. June 2007 to April 2008) Full-time or part-time stus (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. SF-50, Notificion of Personnel Action (REQUIRED for ALL current Federal Employees): Most recent , non-Award SF-50 to verify Tenure and Experience (Award SF-50s do not provide sufficient informion). You can find your lest SF-50 in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. Federal Employees received an SF-50 on 01/12/2025. Failure to provide the

REQUIRED SF-50

(s) will result in disqualificion.

Performance Appraisal:

Most recent copy is

REQUIRED

for ALL current Federal Employees to verify Promotion Eligibility You can find your most recent Performance Appraisal in e-OPF. for current VA employees. Federal Employees should use their agency specific e-OPF URL. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (VA) Other (1) Performance Appraisal Resume SF-15 SF-50/ Notificion of Personnel Action Transcript Selections from this announcement made without regard to Veterans preference in accordance with OCHCO Bulletin ded 10/01/2024. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 06/18/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Susie Bryan Phone Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full

• and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/10/2025 to 06/18/2025 Salary $44,959

• $58,445 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Pensacola, FL 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBST-12746994-25-SB

Control number 838499100 ., .