Medical Support Assistant (Advanced) Position Available In Houston, Georgia

Medical Support Assistant (Advanced) Department of Veterans Affairs Veterans Health Administrion Dublin VA Health Care System Summary The Advanced Level Medical Support Assistant (MSA) position serves as a Clinic Clerk and is a foundional role within the VHA Pient Aligned Care Team (PACT) initiive to include all interdisciplinary clinics th support the initiive as well as the Community Based Outpient Clinics (CBOCs) and Community Living Center the CBOC. Overview Accepting applicions Open & closing des 04/21/2025 to 05/01/2025 Salary $44,959 – $58,445 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Perry, GA 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTB-12723195-25-TM

Control number 835565600 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Open to current permanent employees of Dublin VAMC and associed CBOCs. Videos Duties The Advanced MSA works collaborively in an interdisciplinary coordined care delivery model (i.e., PACT, Specialty Clinics, Consult Teams and Call Center) and performs customer service and other duties assigned for the proper and timely trement of pients and maintains appointment schedules for one or more outpient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, locion, or des as well as shift pients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area. Supports pient safety standards using the correct Veterans Affairs identificion of all pients through the use of two forms of identificion, name and full Social Security Number. The pient may also present the Veterans Health Identificion Card (VHIC) for identificion. He/she must use each interaction with the pient to valide and upde pient demographic informion & scheduling preferences, either in person during check-in/check-out or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact pient by phone due to incorrect number. Explains the VA’s mande to collect insurance informion to veterans, their families, and other eligible pients. He/she collects, scans, and updes health insurance informion serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying pients with third party insurance. Promotes veteran registrion for and utilizion of MyHealtheVet (MHV). The Advanced MSA may also be required to train other MSA levels on the Insurance Capture Buffer (ICB) process. As front-line contact with pients and staff, the incumbent(s) sets the tone for perception concerning quality of healthcare services the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustred with the administrive process associed with diagnosis and trement. A caring, compassione and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure th all necessary health/administrive informion are integred into Computerized Pient Record System (CPRS) by sending the documents to scanning or performing the function within their area. The Advanced MSA will also perform the scanning duties and may be asked to train other MSA levels on the process. Incumbent(s) must screen/receive phone calls in a courteous and timely manner, determine the nure of requests and provide the informion desired using privacy rules and established clinic processes. lncumbent(s) must be able to interpret and communice requirements of VHA Scheduling Directives and complete accure scheduling responsibilities and assist in training other MSA levels as follows: a. Schedule appointments in a timely manner. All appointments made with the pient’s input, either in person or by phone. This may require a high level of coordinion to avoid pients having to make multiple trips to the medical center or clinic whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual pient cannot be scheduled within manded clinic timeframes. c. Daily review of active/pending consults, RTC orders & communicions for accuracy and disposition. The Advanced MSA for the PACT and all interdisciplinary teams fully participes in the team huddles and meetings where pient care planning and management occur.

Work Schedule :

M-F 7:30am-4:00pm; 8:00am-4:30pm; 8:30am-5:00pm; 9:00am-5:30pm Functional Stement # :54536

F Relocion/Recruitment Incentives :

Not Authorized Permanent Change of Stion (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

3.

BASIC REQUIREMENTS.

a. Citizenship. Citizen of the United Stes. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). b. Experience and Educion. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrive] work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Educion. One year above high school; OR, (3) Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. c. Certificion. None required. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Grade Determinions :

Experience. One year of experience equivalent to the [GS-5] grade level. Candides must demonstre [all of} the KSAs below: Ability to collabore [and] communice [with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met.] [Ability to independently] set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions. Ability to communice tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers]. This may include preparing reports in various forms and presenting da to various organizional levels, [as well as resolving pient concerns]. Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals)] as it reles to access to care. Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care [administrive functions] to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

Preferred Experience:

Reference:

For more informion on this qualificion standard, please . The full performance level of this vacancy is GS-6. The actual grade which an applicant may be selected for this vacancy is in the range of GS-6 to GS-6.

Physical Requirements:

See VA Directive and Handbook 5019. Educion

T HERE IS NO EDUCATION SUBSITUTION FOR EXPERIENCE AT THE GS-6 GRADE LEVEL FOR THIS OCCUPATION

Additional informion This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Performance Appraisal Resume SF-50/ Notificion of Personnel Action Veterans’ preference does not apply for internal or other current permanent Federal agency employees. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Tamika Mitchell Phone Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Performance Appraisal Resume SF-50/ Notificion of Personnel Action Veterans’ preference does not apply for internal or other current permanent Federal agency employees. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Tamika Mitchell Phone Address Carl Vinson VA Medical Center 1826 Veterans Boulevard Dublin, GA 31021 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/21/2025 to 05/01/2025 Salary $44,959 – $58,445 per year Pay scale & grade GS 6 Locion 1 vacancy in the following locion: Perry, GA 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTB-12723195-25-TM

Control number 835565600 ., .